Strategic Inside Sales Specialist

Eastern Metal Supply; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

Eastern Metal Supply is seeking an Inside Sales Representative to build and maintain relationships with new and existing customers, grow assigned accounts, and drive sales revenue. This role involves proactive customer communication, quote and order management, lead generation, and follow-up to ensure excellent customer service and achievement of sales objectives.

The ideal candidate has prior customer service and sales experience, some metals industry exposure, and strong skills in

Qualifications

• Four-year college degree is preferred or equivalent sales experience.
• Prior customer service and sales experience are required.
• Some metals industry or aluminum sales experience would be a bonus.
• Strong organizational, planning, and time-management abilities; high attention to detail.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word and Excel.
• Strong math skills and comfort working with pricing and margin calculations.
• Ability to work independently while collaborating effectively with internal teams.
• Must be willing to sign our standard non-compete agreement.

Responsibilities

• Communicate with customers via phone, email, and written correspondence to provide a high level of customer service and support
• Establish and maintain strong customer relationships to identify current and future sales opportunities
• Respond promptly to customer inquiries regarding products, pricing, availability, and order status
• Prepare, review, and maintain accurate quotes, pricing, and configurations in accordance with company policies
• Effectively document sales orders, quotes, and customer communications
• Interpret customer requirements and recommend appropriate products or solutions
• Generate new business through outbound calls, follow-up on leads, and proactive sales outreach
• Close sales opportunities generated through inbound and outbound efforts
• Submit timely call reports and track sales activities
• Prepare sales reports by collecting, analyzing, and summarizing sales data
• Maintain accurate records of customer interactions and sales activity

Skills

Customer service

Sales experience

Metals industry experience

Communication skills

Time management

Pricing and margins

Independent work

Non-compete agreement

Education

Bachelor's degree preferred or equivalent sales experience

Tools

Microsoft Word

Microsoft Excel

Job description

Eastern Metal Supply is seeking an Inside Sales Representative to build and maintain relationships with new and existing customers, grow assigned accounts, and drive sales revenue. This role involves proactive customer communication, quote and order management, lead generation, and follow-up to ensure excellent customer service and achievement of sales objectives.

The ideal candidate has prior customer service and sales experience, some metals industry exposure, and strong skills in