Strategic Inside Sales & Solutions Specialist

Socket.dev; Denver (CO, IL); On-site; USD 4,470,000 - 5,465,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

Short-Term Disability

Long-Term Disability

HSA/HRA Options

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Discounted RTD Passes

On-site Café

Gym and Lockers

Bike Racks

Job summary

Arrow's Inside Sales team is seeking a Customer Sales Specialist to manage key accounts, drive margin growth, and deliver value-added solutions. You will be the daily contact for customers and suppliers, coordinating quotes, orders, and delivery schedules.

You will lead account strategy, work across internal teams, and act as the primary liaison to build long-term partnerships while ensuring on-time delivery and quality processes. Hybrid work arrangement offered in the Denver area.

Responsibilities

• Managing the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling.
• Working with internal and external resources, provide customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems.
• Functioning as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
• Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory.
• Sell and drive Solutions Selling within the approved account level strategy. Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information.
• Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports. Owns and Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.
• Owns the customer interface for important Credit and Financial Information as well as coordination of all available resources and support functions.
• As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.

Job description

Arrow's Inside Sales team is seeking a Customer Sales Specialist to manage key accounts, drive margin growth, and deliver value-added solutions. You will be the daily contact for customers and suppliers, coordinating quotes, orders, and delivery schedules.

You will lead account strategy, work across internal teams, and act as the primary liaison to build long-term partnerships while ensuring on-time delivery and quality processes. Hybrid work arrangement offered in the Denver area.