Strategic Inside Sales & Forecasting Specialist

ITT Inc.; El Monte (CA); On-site; USD 75,000 - 111,000; Full time

Job summary

ITT Inc. is seeking an Inside Sales Representative to join Micro-Mode's Sales Organization in El Cajon, CA.

This role supports account management, commercial operations, and customer engagement, partnering with Sales Leadership, third party reps, and Customer Service to drive growth and forecast demand. Ideal candidates have 5+ years in inside sales in manufacturing, with strong analytical, communication, and contract-management skills, plus proficiency in ERP/CRM and SAP platforms.

Qualifications

• Associate or bachelor’s degree in Business, Marketing, Supply Chain, Management, Communications, or related field.
• 5+ years’ experience in inside sales, account management, sales operations, business development support, or commercial operations in manufacturing.
• Background in forecasting, demand analysis, pricing, account management, and sales growth initiatives.
• Strong commercial, technical, and analytical capability.
• Knowledge of quoting, contract review, order management, CRM systems, and customer relationship management.
• Ability to interpret technical product specifications and commercial requirements.
• Experience with RF connectors, interconnect products, electromechanical components, or similar technical products preferred.
• Strong analytical, organizational, communication, and problem‑solving skills.
• “U.S. Person” required due to ITAR and defense‑related projects.
• Advanced skills in Excel, Word, Outlook, and PowerPoint.
• Experience with ERP systems (SAP preferred), CRM platforms, and customer portals.

Responsibilities

• Partners with Sales Leadership on customer opportunities, forecasting, demand planning, and POS analysis.
• Analyzes backlog, forecasts, demand trends, and customer activity to identify opportunities and risks.
• Prepares quotations, pricing agreements, sales orders, and related customer documentation.
• Reviews purchase orders for pricing, specifications, and contractual compliance.
• Serves as a primary contact for assigned customers, providing proactive communication and issue resolution.
• Manages order status, delivery commitments, expedites, returns, and customer inquiries.
• Collaborates with Operations, Engineering, Quality, Supply Chain, Finance, and Customer Service to meet customer and business objectives.
• Supports strategic account reviews, KPI initiatives, and continuous improvement efforts.
• Maintains accurate ERP, CRM, customer, and forecasting records.
• Other duties as assigned by management.

Skills

Forecasting

Demand analysis

Quoting

CRM systems

ERP systems

Data-driven

Communication

Travel up to 10%

Education

Bachelor's degree

Tools

SAP

Microsoft Office

CRM platform

Job description

ITT Inc. is seeking an Inside Sales Representative to join Micro-Mode's Sales Organization in El Cajon, CA.

This role supports account management, commercial operations, and customer engagement, partnering with Sales Leadership, third party reps, and Customer Service to drive growth and forecast demand. Ideal candidates have 5+ years in inside sales in manufacturing, with strong analytical, communication, and contract-management skills, plus proficiency in ERP/CRM and SAP platforms.