Strategic Inside Sales Pro — Real-Time Quotes & Support

Infinite Electronics, Inc.; Irvine (CA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Infinite Electronics, Inc. is seeking a Strategic Inside Sales Representative I to handle high-volume customer interactions, provide real-time quotes, and drive sales within a fast-paced environment.

You will collaborate with regional sales managers, customer service, operations, and technical sales support to meet buying needs and ensure same-day responsiveness. Ideal candidates have 1+ years in a customer-facing sales role, a track record of meeting quotas, and experience with ERP systems and

Qualifications

• 1+ years in a fast-paced, customer-facing sales or service environment.
• Demonstrated track record of meeting or exceeding sales quotas.
• Experience across multiple brands and navigating ERP systems preferred.
• High school diploma required; college degree preferred.

Responsibilities

• Handle a high volume of customer interactions, including calls, chats, and emails, while processing orders during live conversations with Regional Sales Managers, field reps and end customers.
• Demonstrate strong multitasking skills to address customer inquiries efficiently and provide real-time assistance.
• Generate and deliver real-time quotes to customers with a strong understanding of product pricing and offerings.
• Ensure accuracy and quality in pricing information while maintaining Infinite Electronics’ commitment to same-day responsiveness.
• Identify and understand customer buying needs by using effective questioning techniques to uncover requirements and preferences.
• Exercise sound business judgment to determine when additional support or escalation is needed.
• Make outbound calls to follow up on sales inquiries and quotes, perform customer discovery, and discuss additional product recommendations based on buying history.
• Maintain customer satisfaction and loyalty during difficult interactions by using strong conflict resolution skills to deliver an excellent customer experience.
• Communicate and collaborate cross-functionally to provide accurate, up-to-date information internally and externally.
• Gather critical information that supports continuous improvement of the customer experience and informs company strategy.
• Adhere to established sales processes and guidelines to ensure consistency and quality in service delivery.
• Participate in ongoing training and development to strengthen customer service and sales capabilities.
• Meet daily qualitative and quantitative targets and contribute to overall service, productivity, and quality objectives.

Skills

Positive Urgency

Sales targets

CRM proficiency

Power BI

Multitasking

Active listening

Education

High school diploma

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

Power BI

CCaaS platform

ERP systems

Job description

Infinite Electronics, Inc. is seeking a Strategic Inside Sales Representative I to handle high-volume customer interactions, provide real-time quotes, and drive sales within a fast-paced environment.

You will collaborate with regional sales managers, customer service, operations, and technical sales support to meet buying needs and ensure same-day responsiveness. Ideal candidates have 1+ years in a customer-facing sales role, a track record of meeting quotas, and experience with ERP systems and