Strategic Implementations Lead

Reeco T.M. Ltd.; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Reeco is seeking an Implementation Manager to oversee customer onboarding projects from kickoff through handoff to Customer Success. You’ll serve as the customer's primary project manager, ensuring implementations stay on schedule, stakeholders stay aligned, and adoption stays on track.

This role sits at the center of every implementation, partnering with Solution Architects, Implementation Specialists, Product, Engineering, Customer Success, and Sales to deliver an exceptional onboarding

Qualifications

• 5+ years of experience in SaaS implementation, professional services, customer onboarding, or project management.
• Proven experience managing multiple customer implementations simultaneously.
• Strong project management skills with exceptional organization and prioritization.
• Experience leading executive customer meetings and managing cross-functional stakeholders.
• Excellent written and verbal communication skills.
• Comfortable coordinating technical and business teams throughout complex onboarding projects.
• Experience using project management platforms such as Rocketlane, Asana, Monday.com, ClickUp, Jira, or similar.
• A customer-first mindset with a proactive approach to identifying and resolving risks.
• Experience driving software adoption and organizational change is highly preferred.

Responsibilities

• Owning customer implementations from kickoff through Customer Success handoff.
• Leading project kickoff meetings and establishing implementation success criteria.
• Building and maintaining project plans, milestones, risks, and timelines in Rocketlane.
• Driving accountability across internal teams and customer stakeholders.
• Coordinating Solution Architects, Implementation Specialists, Product, Engineering, and third-party partners throughout each project.
• Tracking Statement of Work (SOW) completion and ensuring all contracted deliverables are successfully implemented.
• Managing project scope, change requests, dependencies, and implementation risks.
• Planning and coordinating customer training sessions to ensure teams are prepared for go-live.
• Monitoring customer adoption throughout onboarding, including user activation, supplier connectivity, product configuration, and key implementation milestones.
• Proactively identifying customers at risk of delayed implementation or low adoption and driving recovery plans.
• Providing regular project updates to customer stakeholders and executive sponsors.
• Coordinating successful go-live activities and validating implementation readiness.
• Delivering comprehensive implementation handoffs to Customer Success, including project outcomes, adoption metrics, completed deliverables, and ongoing recommendations.
• Identifying opportunities to improve implementation playbooks, project templates, documentation, and operational processes as Reeco continues to scale.

Skills

Project management

Communication

Organizational skills

Stakeholder management

Risk management

Customer focus

Tools

Rocketlane

Asana

Monday.com

ClickUp

Jira

Job description

Reeco is seeking an Implementation Manager to oversee customer onboarding projects from kickoff through handoff to Customer Success. You’ll serve as the customer's primary project manager, ensuring implementations stay on schedule, stakeholders stay aligned, and adoption stays on track.

This role sits at the center of every implementation, partnering with Solution Architects, Implementation Specialists, Product, Engineering, Customer Success, and Sales to deliver an exceptional onboarding