Strategic Implementation Account Lead

Esper

Austin (TX)

Hybrid

USD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Stock options

Health, dental & vision insurance

Disability & life insurance

Flexible vacation policy

Professional development

Job summary

Esper is seeking an Implementation Account Manager in Austin to drive rapid value delivery during onboarding. You will align deployment activities with client workflows and public policy goals, balancing technical guardrails with change management.

You will partner with Professional Services, Engineering, Product, and Customer Success to ensure smooth transitions and high-utilization accounts. The role requires 2+ years in implementation or delivery-focused PM in SaaS, strong EQ, and the ability

Qualifications

Bachelor's degree in business, computer science, public administration, or equivalent experience.
Minimum of 2 years of implementation management, consultative account management, or delivery-focused project management experience in a SaaS environment.
Demonstrated experience mapping business processes, configuring workflows, and driving user adoption.
Strong EQ and ability to discuss both product boundaries and executive-level business value.
Ability to push back on out-of-scope requests while maintaining client relationships.

Responsibilities

Drive Time-to-Value (TTV): establish deployment scope, milestones, and workflow mapping to achieve rapid value.
Enforce Configuration Guardrails: manage deployments within a strict delivery lifecycle and mitigate scope creep.
Navigate Change Management: act as the primary contact for executive sponsors during deployment.
Track Delivery Rigor: monitor project health, timelines, and deliverables across teams to go live on schedule.
Protect Technical Resources: coordinate cross-functional efforts and shield core engineering from unstructured requests.
Strategic Handoff Leadership: evaluate project closure and handoff to Customer Success with clean documentation.
Support Commercial Alignment: review SOWs and change orders, identifying upsell opportunities.
Pre-Sales Scoping Validation: validate implementation scope and timelines for enterprise opportunities.
On-Site Relationship Building: travel to government sites for kickoffs, workshops, or training.
Methodology Contribution: contribute to Esper's delivery methodology and onboarding templates.
Professional Services Rigor: log billable hours and maintain client status accurately.