Senior Manager, SaaS Implementation & Onboarding

SupportFinity™; Austin (TX); On-site; USD 108,000 - 171,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Equity

Job summary

SupportFinity™ in Austin, Texas is seeking a seasoned customer success leader for its Implementation team. You will manage and develop a team of Implementation Managers, drive customer satisfaction, and collaborate across teams for a seamless onboarding experience.

The ideal candidate will have over 5 years of SaaS experience, strong leadership skills, and a can-do attitude. The position offers a competitive salary and requires in-office presence at least three days a week.

Qualifications

• 5+ years of SaaS experience in professional services, implementation, or customer success.
• 2+ years of experience leading a team.
• Strong attention to detail and solving complex problems.

Responsibilities

• Develop Implementation Managers through coaching and mentorship.
• Support hiring and onboarding of new team members.
• Resolve customer escalations for maximum satisfaction.

Skills

SaaS experience

Leadership

Prioritization and time management

Problem-solving

Job description

SupportFinity™ in Austin, Texas is seeking a seasoned customer success leader for its Implementation team. You will manage and develop a team of Implementation Managers, drive customer satisfaction, and collaborate across teams for a seamless onboarding experience.

The ideal candidate will have over 5 years of SaaS experience, strong leadership skills, and a can-do attitude. The position offers a competitive salary and requires in-office presence at least three days a week.