Strategic HVAC Service Account Manager | Growth & Relationships

Icon Mechanical; Nashville (TN); Presencial; USD 75.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Stock Ownership Program

Discretionary Annual Bonus

Health Insurance

Dental Insurance

Vision Insurance

401k with Discretionary Company Contri

Paid Time Off (Vacation; Sick Time)

Paid Company Holidays

Paid Parental Leave

Tuition Reimbursement Program

Employee Assistance Program

Gym Reimbursements

Descripción de la vacante

icon Mechanical in Nashville, TN, is seeking a Service Account Manager to join our Service Department. The role focuses on cultivating client relationships, coordinating on-site visits, and positioning maintenance contracts as strategic partnerships to sustain client satisfaction and growth.

The ideal candidate brings HVAC industry experience, strong communication, and the ability to guide service solutions with a customer-first approach.

Formación

• Proven working experience in the Mechanical/HVAC industry.
• HVAC trade school or college degree is a plus.
• Knowledge of commercial HVAC equipment, piping systems, and sheet metal.
• Ability to build preventive maintenance agreements to meet all the client’s needs and provide options in a fiduciary manner.
• Ability to work within deadlines while having to multi-task with changing priorities.
• Demonstrate confidence in their knowledge and are committed to researching the answers and finding the right solution for things they do not know.
• Identify customer's operational and environmental objectives, needs, and requirements. Actively listen, probe, and identify concerns. Clarify Icon’s capabilities and expertise and provide strategic technical solutions.

Responsabilidades

• Building and maintaining strong relationships with assigned accounts and prospective clients while fostering a positive, team-oriented service environment.
• Conducting a minimum of 10 on-site client visits per week to assess service needs, strengthen relationships, and identify sales opportunities.
• Positioning renewable service agreements as valuable, cost-effective partnerships and supporting customers in planning maintenance budgets.
• Assisting in estimating costs for HVAC and plumbing repairs in collaboration with technicians and internal technical teams.
• Preparing competitive, accurate, and timely service proposals, negotiating value with clients, and closing service opportunities.
• Monitoring maintenance contract renewal dates and proactively engaging clients to maintain satisfaction and account continuity.
• Managing service-sales communications, including responding to inquiries and coordinating repair and replacement options for clients and technicians.
• Collaborating closely with technicians, project teams, and the Service Sales Manager to understand client needs, identify opportunities, and maintain visibility into account status and sales leads.

Conocimientos

HVAC industry experience

Educación

HVAC trade school or college degree

Descripción del empleo

icon Mechanical in Nashville, TN, is seeking a Service Account Manager to join our Service Department. The role focuses on cultivating client relationships, coordinating on-site visits, and positioning maintenance contracts as strategic partnerships to sustain client satisfaction and growth.

The ideal candidate brings HVAC industry experience, strong communication, and the ability to guide service solutions with a customer-first approach.