Strategic HR Tech & Experience Delivery Lead

CVS Health; Charleston (WV); On-site; USD 83,000 - 222,000; Full time

Job summary

CVS Health seeks an HR Technology Strategy & Delivery Lead to design and evolve employee-facing HR tech experiences across the enterprise. This role drives strategy, requirements, solution design, and modernization of digital experiences supporting candidates, new hires, employees, managers, and HR teams.

The ideal candidate combines HR tech expertise with solution design, digital transformation, AI-enabled self-service, and vendor evaluation to create connected experiences across Workday,

Qualifications

• 5+ years in HR Technology, HRIS, or related roles.
• 4+ years gathering requirements and delivering tech solutions in Agile.
• 4+ years configuring HR platforms (HCM, Payroll, Benefits, Time & Attendance, Case Management).
• 3+ years with ServiceNow or similar case management.
• 3+ years partnering with HR stakeholders to design solutions.
• 3+ years leading cross-functional HR/IT initiatives.
• 3+ years creating functional requirements and test strategies.
• 2+ years leading UAT and defect management.
• 2+ years analytical and decision-making skills.
• 2+ years stakeholder management and presenting to leaders.
• 2+ years delivering multiple priorities in a fast-paced environment.

Responsibilities

• Define and drive the HR Technology experience strategy across multiple personas and HR service journeys.
• Lead discovery, requirements gathering, process analysis, and solution design activities for strategic HR Technology initiatives.
• Identify experience gaps, process inefficiencies, and friction points across employee interactions and recommend technology solutions that improve adoption and self-service.
• Design integrated solutions leveraging multiple HR Systems including Workday, Workbrain ServiceNow HRSD, mobile capabilities, workflow automation, AI, and digital experience platforms.
• Develop future-state operating models, process flows, solution recommendations, and implementation roadmaps.
• Evaluate platform-native capabilities and provide build versus buy recommendations aligned with business objectives.
• Participate in vendor assessments, proof-of-concepts, and technology selection efforts.
• Partner with Product Managers, Engineering, Architecture, HR stakeholders, and vendors to deliver scalable, modern HR solutions.
• Assess opportunities to leverage AI, automation, conversational experiences, and agentic technologies to improve colleague experiences and reduce support demand.
• Develop business cases, executive presentations, strategic recommendations, and investment proposals.
• Define adoption metrics, experience KPIs, and reporting frameworks to measure business outcomes and colleague satisfaction.
• Support organizational change management, communication, training, and adoption activities for major HR technology implementations
• Develop clear documentation, training materials, and user guides to support system/product adoption.
• Lead the effort to ensure better user adoption enterprise wide of new functionality and products developed in HR technology
• Lead system testing efforts and coordinate user acceptance testing (UAT) with business stakeholders.
• Delivers findings and report to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment.
• Ensure the quality and accuracy of deliverables.

Skills

HR Technology

HRIS

Agile

ServiceNow

Workday

Vendor evaluation

Stakeholder management

UAT

Digital transformation

AI in HR

Education

Bachelor's degree

MBA

Tools

Workday

ServiceNow HRSD

HR analytics tools

Job description

CVS Health seeks an HR Technology Strategy & Delivery Lead to design and evolve employee-facing HR tech experiences across the enterprise. This role drives strategy, requirements, solution design, and modernization of digital experiences supporting candidates, new hires, employees, managers, and HR teams.

The ideal candidate combines HR tech expertise with solution design, digital transformation, AI-enabled self-service, and vendor evaluation to create connected experiences across Workday,