Strategic HR Content & Communications Lead

PTR Global; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Responsibilities include translating complex policies into clear messaging, guiding channels and audiences, and maintaining content standards. Strong PM tools experience and a focus on accessibility and usability are valued.

Qualifications

• Advanced-level experience in content strategy and knowledge management
• Internal communications and employee engagement experience
• Managing content across intranet platforms, employee portals, or knowledge bases
• Experience with stakeholder conversations and content governance
• Exposure to project management tools; PMP not required
• Familiarity with content design principles to improve readability, usability, and accessibility

Responsibilities

• Develop and execute content and communication strategies for assigned People functions, including Employee Relations, Employee Rewards, HR Compliance, HR Ops, HRBP, People Systems, Total Rewards, and other People initiatives
• Serve as the primary content partner to People leaders and SMEs, providing strategic consultation on communication planning, usability, and employee experience
• Translate complex policy-related People content into clear employee messaging
• Provide recommendations on channels, audience segmentation, timing, and delivery approaches
• Design and maintain content standards, style guides, templates, and governance practices
• Develop, edit, and maintain employee-facing content across knowledge bases, intranet sites, employee portals, FAQs, and other digital platforms
• Evaluate existing content to identify gaps and improve usability, accessibility, and searchability
• Coordinate content review and governance processes with stakeholders to ensure accuracy and timely publication
• Collaborate with HR Standards, Product, and Communications to align with enterprise standards
• Monitor content effectiveness through feedback, usage metrics, and analytics
• Ensure consistency in tone, voice, branding, and Employee experience across all People content
• May perform other job duties as directed by Employee Leaders

Skills

Content strategy

Content design

Knowledge management

Employee experience

Stakeholder management

Usability & accessibility

Analytics & feedback

Communication skills

Education

High School Diploma or GED

Tools

MS Project

Excel

Intranet CMS

Job description

Responsibilities include translating complex policies into clear messaging, guiding channels and audiences, and maintaining content standards. Strong PM tools experience and a focus on accessibility and usability are valued.