UX Content Strategist

PTR Global; Irving (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

PTR Global seeks a UX Content Designer to collaborate with the Senior UX Designer and craft content for our employee-facing customer service tool and related channels. You will plan, create, and manage content across multiple digital channels, ensuring consistent tone and brand voice.

You will partner with UX Product Designers and product teams, conduct user research, and optimize messaging to resonate with employees and customers. This role sits within the Technology Strategy UX team.

Qualifications

• Bachelor's degree in English, journalism, technical writing or equivalent experience.
• 5 years creating and executing digital content strategy across multiple channels.
• Extensive experience planning for and developing useful, usable content including instructional text, taxonomy and SEO.

Responsibilities

• Provide content strategy to ensure relevant content is delivered contextually.
• Collaborate on a content roadmap and conduct content audits.
• Establish and maintain operational processes and procedures for managing content requests and delivery.
• Lead content governance and implementation of best practices at an enterprise level.
• Work with product stakeholders to provide content ensuring messaging is optimized.
• Coach and mentor others on content strategy best practices.
• Create documentation based on user groups to understand tone and voice.
• Artifacts you will deliver include scripts, knowledge base articles, and content embedded within the product.

Skills

Content strategy

Content governance

SEO

Tone of voice

Cross-functional collaboration

User research

Mentoring

Education

Bachelor's degree in English / journalism / technical writing

Master's degree in English / journalism / technical writing

Tools

Content Management System

Knowledge Management System

AI / Machine Learning (content projects)

Job description

PTR Global seeks a UX Content Designer to collaborate with the Senior UX Designer and craft content for our employee-facing customer service tool and related channels. You will plan, create, and manage content across multiple digital channels, ensuring consistent tone and brand voice.

You will partner with UX Product Designers and product teams, conduct user research, and optimize messaging to resonate with employees and customers. This role sits within the Technology Strategy UX team.