Strategic HR Business Partner - Multi-Site Ops

AAA Hoosier Motor Club; Indianapolis (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Training opportunities

Brand pride

LTD & Basic Life Insurance

Service anniversary recognition

AAA Plus Membership

401k with company match

HSA contributions

Job summary

AAA Hoosier is seeking an experienced Human Resources Business Partner (HRBP) to serve as a strategic and hands-on partner to leaders and employees across our multi-site service organization in Indiana. The role supports fleet operations, call centers, and service centers with travel and insurance functions.

The HRBP will balance business strategy with employee advocacy, ensuring compliance and a positive employee experience, while driving workforce planning, recruiting support, onboarding, and

Qualifications

• Bachelor’s degree in human resources, business administration, or related field.
• 8+ years of progressive HR experience including employee relations and leadership support.
• Experience supporting multi-site, service-based or operations-heavy environments.
• Strong working knowledge of employment laws and HR best practices.

Responsibilities

• Serve as a strategic and hands-on HR partner to leaders and employees across a multi-site service organization.
• Support workforce needs across fleet operations, call center environments, and service center teams with travel and insurance functions.
• Balance business strategy with employee advocacy, ensuring alignment with company goals, compliance, and positive employee experience.
• Partner with department leaders to align HR initiatives with business objectives.
• Support leaders with team structure, workforce planning, and talent needs.
• Use people data and trends to inform decisions and improve operational effectiveness.
• Support change management initiatives and business transformations.
• Serve as the primary point of contact for employee relations issues, investigations, and conflict resolution.
• Coach leaders on performance management, corrective action, and best practices.
• Support positive employee experience across diverse work environments (office, call center, and automotive services).
• Drive engagement initiatives and support retention strategies.
• Support recruiting efforts in partnership with HR Generalist | Recruiter, including workforce planning and interview support.
• Oversee onboarding and orientation in partnership with HR Generalist | Recruiter.
• Partner with leaders on succession planning, career development, and performance review processes.

Skills

Employee relations

Leadership support

Workforce planning

HR analytics

Travel readiness

Policy interpretation

Education

Bachelor’s degree in human resources or related field

Tools

HRIS (Paycor)

Job description

AAA Hoosier is seeking an experienced Human Resources Business Partner (HRBP) to serve as a strategic and hands-on partner to leaders and employees across our multi-site service organization in Indiana. The role supports fleet operations, call centers, and service centers with travel and insurance functions.

The HRBP will balance business strategy with employee advocacy, ensuring compliance and a positive employee experience, while driving workforce planning, recruiting support, onboarding, and