Strategic Hire-to-Retire Ops Manager – Onsite

T-Mobile; Overland Park (KS); On-site; USD 90,000 - 130,000; Full time

Job summary

T-Mobile in Overland Park, KS is seeking a Senior Program Manager for Hire to Retire (HTR) Ops within the Magenta Service Center. This on-site role provides expert-level program leadership, operational oversight, and strategic advisory support for the HTR Employee Commission and Incentives functions across the Customer Care channel.

You will drive program integrity, compliance, and continuous improvement without direct people management, serving as a trusted SME and functional authority for the

Responsibilities

• Leads the development, implementation, and ongoing lifecycle management of complex HR operational programs within the assigned HTR function - which may include payroll processing, commission validation, leave and accommodation administration, HR data management, or employee and manager inquiry resolution - applying sophisticated subject matter expertise to ensure programs are compliant, effective, and aligned with organizational objectives.
• Serves as a functional authority and primary escalation point for complex, sensitive, or high‑risk operational matters, interpreting HR policy, employment law, and regulatory requirements to deliver authoritative guidance and well‑reasoned determinations that balance employee needs, legal obligations, and organizational risk.
• Conducts operational assessments to identify risks, gaps, and systemic issues within the assigned function, develops data‑driven recommendations, and leads the design and implementation of process improvements and controls that enhance compliance, efficiency, and scalability.
• Represents the HTR function in enterprise initiatives and ensures alignment with organizational strategy and stakeholder expectations.

Job description

T-Mobile in Overland Park, KS is seeking a Senior Program Manager for Hire to Retire (HTR) Ops within the Magenta Service Center. This on-site role provides expert-level program leadership, operational oversight, and strategic advisory support for the HTR Employee Commission and Incentives functions across the Customer Care channel.

You will drive program integrity, compliance, and continuous improvement without direct people management, serving as a trusted SME and functional authority for the