Senior HR Ops Leader: Hire-to-Retire & Workday Expert

T-Mobile; Overland Park (KS); Hybrid; USD 75,000 - 156,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaches

Job summary

MSC Hire to Retire (HTR) Ops Manager at T-Mobile is a senior individual contributor role within the Magenta Service Center providing expert program leadership, operational oversight, and strategic advisory support across HTR functions.

It drives compliance, lifecycle program management, vendor relations, and continuous improvement without direct people management, serving as a trusted SME for cross-functional partners in a hybrid Overland Park, KS setting.

Qualifications

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• 5-7 years of progressive experience in HR operations, program management, or a related field, with demonstrated expertise in one or more HTR functions (Required)

Responsibilities

• Supports coordination of enterprise HR programs including severance administration, M&A workforce activity, and other special projects — maintaining cross-functional visibility, managing milestones, and ensuring teams have the information needed for successful execution; leverages Workday Extend to support program operations and data management.
• Leads the development, implementation, and ongoing lifecycle management of complex HR operational programs within the assigned HTR function — which may include payroll processing, HR data management, or employee and manager inquiry resolution — applying advanced subject matter expertise to ensure programs are compliant, effective, and aligned with organizational objectives
• Sends as a functional authority and primary escalation point for complex, sensitive, or high-risk operational matters, interpreting HR policy, employment law, and regulatory requirements to deliver authoritative guidance and well-reasoned determinations that balance employee needs, legal obligations, and organizational risk
• Leverage deep Workday HCM expertise to administer and govern global HR data throughout the employee lifecycle, ensuring data accuracy, regulatory compliance, and seamless system operations. Execute and validate complex Workday transactions, including EIBs, organizational restructures, international updates, and large-scale workforce changes, while serving as the senior point of contact for advanced Workday support, issue resolution, and system guidance.
• Conducts operational assessments to identify risks, gaps, and systemic issues within the assigned function, develops data-driven recommendations, and leads the design and implementation of process improvements and controls that enhance compliance, efficiency, and scalability
• Represents the HTR function in enterprise initiatives such as system implementations, organizational changes, international expansions, and compensation programs, serving as a subject matter expert who evaluates configurations, validates data, performs testing, and ensures operational requirements are reflected in project outcomes
• Builds and sustains trusted partnerships with cross-functional stakeholders including Legal, Finance, HR Centers of Excellence, and senior business leaders to align program strategy, resolve complex escalations, coordinate workstreams, and advance shared organizational goals
• Develops and delivers training, communications, and standard operating procedures for HR teams, managers, and operational partners to advance functional knowledge, support program adoption, and maintain consistent and compliant service delivery

Skills

HR Operations

Workday Extend

Subject Matter Expert

Program Mgmt

Data Analysis

Communication

Stakeholder Mgmt

Compliance

Process Improvement

Change Mgmt

Excel

Lean Six Sigma

Customer Focus

Emotional Intelligence

Work Independently

Education

Bachelor's Degree

Experience equivalent

Tools

Workday HCM

Kronos/UKG

Case Management Systems

Job description

MSC Hire to Retire (HTR) Ops Manager at T-Mobile is a senior individual contributor role within the Magenta Service Center providing expert program leadership, operational oversight, and strategic advisory support across HTR functions.

It drives compliance, lifecycle program management, vendor relations, and continuous improvement without direct people management, serving as a trusted SME for cross-functional partners in a hybrid Overland Park, KS setting.