Strategic Healthtech Customer Success Manager

Healthie; Northern (KY); Hybride; USD 105 000 - 155 000; Plein temps

Résumé du poste

Healthie, a HIPAA-compliant AI-native EHR platform, is hiring a Customer Success Manager to drive adoption and value for clinics across the US. You’ll build strategic relationships with healthcare executives, oversee complex accounts, and guide customers through onboarding and renewal.

This full-time NYC-hybrid role requires 3+ years in customer-facing roles, preferably in healthtech or high-growth SaaS. You’ll collaborate with Product, Engineering, Sales, and Marketing to shape product

Qualifications

• 3+ years in customer-facing roles, ideally in healthtech or SaaS.
• Track record managing complex books of business with health metrics.
• Consultative approach to maximize client value and influence stakeholders.
• Ability to lead executive meetings and quarterly business reviews.
• Excellent communication skills for healthcare leaders.

Responsabilités

• Build strategic relationships with healthcare executives and practice managers.
• Master customer workflows and align Healthie with patient-care goals.
• Create and execute success plans and track KPIs.
• Identify expansion opportunities and optimize growth.
• Diagnose inefficiencies and implement lasting solutions.
• Guide customers through onboarding, training, renewal, and expansion.
• Escalate issues and maintain exceptional customer satisfaction.
• Collaborate with Product, Engineering, Sales, and Marketing on enhancements.
• Drive revenue and health metrics while building partnerships.

Connaissances

Customer success

Healthcare SaaS

Executive meetings

Cross-functional

Communication

Outils

APIs

Integrations

Platform configurations

Description du poste

Healthie, a HIPAA-compliant AI-native EHR platform, is hiring a Customer Success Manager to drive adoption and value for clinics across the US. You’ll build strategic relationships with healthcare executives, oversee complex accounts, and guide customers through onboarding and renewal.

This full-time NYC-hybrid role requires 3+ years in customer-facing roles, preferably in healthtech or high-growth SaaS. You’ll collaborate with Product, Engineering, Sales, and Marketing to shape product