Strategic Client Success & Adoption Lead

Hinge Health; United States; Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Hinge Health is seeking a Client Success Manager to own day-to-day relationships with employer clients, driving adoption, managing escalations, and coordinating cross-functionally with Growth, Sales, Data, Marketing, Operations, Product and Clinical teams.

The role includes training CS Associates and Managers, focusing on renewals and expansion while reporting program value. Ideal candidate has 2+ years in digital health CS and strong stakeholder communication. Hybrid work options may apply.

Qualifications

• Ability to build relationships at all levels as a trusted partner.
• Data storytelling with data-driven insights to inform decisions.
• Subject matter expert on the product with clear solutions.
• Strategic influence across a multi-stakeholder client lifecycle.
• Ability to solve complex problems from diverse data sources.
• Effective communication with internal and external stakeholders.
• Think long-term value over short-term gains.

Responsibilities

• Drive enrollment communications campaigns to hit annual goals.
• Maintain 100% client retention with high satisfaction (NPS).
• Advocate for clients to support sales and marketing requests.
• Ensure clients adopt the full suite of Hinge Health products.

Skills

Relationship-building

Data storytelling

Product knowledge

Strategic influence

Complex problem solving

Communication

Long-term thinking

Education

Bachelor's degree

Job description

Hinge Health is seeking a Client Success Manager to own day-to-day relationships with employer clients, driving adoption, managing escalations, and coordinating cross-functionally with Growth, Sales, Data, Marketing, Operations, Product and Clinical teams.

The role includes training CS Associates and Managers, focusing on renewals and expansion while reporting program value. Ideal candidate has 2+ years in digital health CS and strong stakeholder communication. Hybrid work options may apply.