Strategic HealthTech Customer Success Manager

Findhelp; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k & equity grants

Free food and onsite gym at our Austin

Paid parental leave

Competitive PTO & 10 holidays

Comprehensive medical, dental, vision

Dog-friendly office

Telemedicine and counseling

Book Purchasing Program

Job summary

Findhelp in Austin/Madison seeks a Customer Success Manager to drive strategic health and growth for a portfolio of enterprise customers. You will partner with Sales and Implementation to ensure smooth adoption, value realization, and renewal success.

You will lead executive reviews, translate usage data into actionable strategies, and advocate for the customer across R&D, Support, and product teams to improve outcomes.

Qualifications

• 3+ years in Customer Success, Account Management, or related client-facing role.
• Healthcare or interoperability familiarity preferred (e.g., Availity).
• Experience driving adoption in SaaS/healthcare tech.
• Strong communication and presentation skills for customer reviews.
• Experience with HubSpot, Vitally, or similar CS platforms.

Responsibilities

• Serve as primary contact for a portfolio of enterprise customers to ensure value and retention.
• Design and present high-impact Quarterly Business Reviews translating usage metrics into outcomes.
• Own the customer lifecycle from discovery to value realization and renewal.
• Drive product adoption via training and best-practice blueprints.
• Collaborate with Product, Support, Sales, and Implementation to address escalations and feedback.

Skills

CRM platforms

SaaS experience

Healthcare familiarity

Data analytics

Cross-functional collab

Communication skills

Organization

Project management

Job description

Findhelp in Austin/Madison seeks a Customer Success Manager to drive strategic health and growth for a portfolio of enterprise customers. You will partner with Sales and Implementation to ensure smooth adoption, value realization, and renewal success.

You will lead executive reviews, translate usage data into actionable strategies, and advocate for the customer across R&D, Support, and product teams to improve outcomes.