Strategic Customer Success Manager — Healthtech, NYC (Equity)

Claim Health; New York (NY); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Equity

Résumé du poste

Claim Health is hiring its first Customer Success Manager to partner with post-acute care agencies after go-live and drive value across revenue cycle operations. You will craft growth strategies, manage renewals, and work closely with product and engineering to shape the platform based on customer feedback.

We are looking for 2–5 years of experience in customer success or related roles, with a track record of growing accounts and strong analytical and communication skills.

Qualifications

• 2–5 years of experience in customer success, account management, or revenue-cycle roles.
• Proven track record of growing accounts with measurable results.
• Analytical mindset with ability to interpret data for executives.
• Excellent written and verbal communication skills.
• Able to build rapport with stakeholders from directors to executives.
• Willingness to travel for onsite agency visits.

Responsabilités

• Own agency partnerships from intake to renewals and expansion.
• Develop growth plans to increase admissions and revenue.
• Lead monthly and quarterly business reviews with clients.
• Collaborate with product and engineering to translate customer needs into features.
• Define how customer success operates and implement scalable playbooks.

Connaissances

Analytical mindset

Communication skills

Relationship building

Ownership mindset

Travel readiness

Outils

SQL

Excel/Google Sheets

Dashboards

Description du poste

Claim Health is hiring its first Customer Success Manager to partner with post-acute care agencies after go-live and drive value across revenue cycle operations. You will craft growth strategies, manage renewals, and work closely with product and engineering to shape the platform based on customer feedback.

We are looking for 2–5 years of experience in customer success or related roles, with a track record of growing accounts and strong analytical and communication skills.