Strategic Healthcare Operations Manager

Penn Medicine; Lancaster (Lancaster County); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Tuition assistance

Comprehensive benefits

Job summary

Penn Medicine is seeking an Administrative Leader for The Heart Group in Lancaster. This full-time role coordinates department operations, staffing, budgeting, and policy development, partnering with physicians and service line leaders to align clinical and administrative goals.

The position emphasizes financial management, access improvements, and quality outcomes, with responsibilities spanning clinical and administrative functions within a major academic medical center.

Qualifications

• Bachelor’s degree, or completion of Bachelor’s degree within two years of hire, in Business, Healthcare Administration or a related field is required.
• Five or more years for medical practice healthcare exp.
• Five or more years for billing, financial reporting, data entry, scheduling, referrals auths, or check in out.
• Three or more years for prior management experience.

Responsibilities

• Responsible for the overall coordination of department unit business functions, including personnel management and business operations, working closely with the providers, Service Line leadership, and system representatives.
• Maintains a comprehensive understanding of clinical and administrative operations including: clinical and diagnostic criteria, symptom profiles, access management, Utilization Review, scheduling, registration; financial counseling, authorization referral and billing coding functions, denial management.
• Ensures smooth daily operations of the business unit within the Service Line focusing mainly on acute services, but assisting all areas of the service line.
• Appropriately troubleshoots problems and proactively identifies issues and develops recommendations for resolving issues.
• Ensures adequate staffing of functions within scope of team.
• In conjunction with the physician and service line leaders, develops departmental goals and objectives.
• Establishes and implements policies and procedures for improvement in access and business operations that align with LG Health and external stakeholder practice standards.
• Involves appropriate parties in unit analysis and decision-making.
• Proactively identifies potential effects or impact of decisions and develops contingency plans as needed.
• Independently identifies needs for structural and other significant changes within business operations and aligned initiatives.
• Compiles data to support needs and develops recommendations for review with physicians and leadership.
• Upon approval, prepares implementation plans and coordinates facilitates all implementation activities.
• Monitors changes and makes adjustments as necessary. Evaluates and reports impact of changes.
• Coordinates and actively participates in marketing of the service line.
• Supports new physician development including clinical and administrative documentation standards and administrative requirements and orientation.

Education

Bachelor’s degree in Business, Healthcare Administration or related field

Master’s degree in Business Administration, Healthcare Administration or related field

Job description

Penn Medicine is seeking an Administrative Leader for The Heart Group in Lancaster. This full-time role coordinates department operations, staffing, budgeting, and policy development, partnering with physicians and service line leaders to align clinical and administrative goals.

The position emphasizes financial management, access improvements, and quality outcomes, with responsibilities spanning clinical and administrative functions within a major academic medical center.