Remote Healthcare Client Success Executive I (IL)

EMS|MC; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Discretionary bonus

Retirement plan

Health coverage

Paid time off

Job summary

EMS|MC is seeking a Client Success Executive I to support client satisfaction and retention through revenue cycle management, analytics support, and relationship-building. The role partners with senior executives to manage client needs while developing healthcare revenue cycle expertise.

Responsibilities include managing accounts, leading POD activities, analyzing data, and collaborating with internal teams. The position requires 1-3 years in related roles and an associate degree or higher.

Qualifications

• Associate’s degree in Business Administration, Healthcare Administration, or related field.
• 1-3 years in a client-facing, account management, or healthcare role.
• Ability to analyze information and communicate insights clearly.
• Strong verbal and written communication, time management, and organization.
• Proficiency in Microsoft Office and web-based tools.
• English communication required for job-related tasks.

Responsibilities

• Manage assigned client accounts within scope and prioritize needs.
• Lead day-to-day activities with increasing autonomy and accountability.
• Communicate effectively and resolve client escalations with leadership support.
• Respond promptly to client and internal requests, incorporating feedback.
• Lead the POD by facilitating meetings and prioritizing weekly tasks.
• Collaborate with senior Client Success Executives to support satisfaction and retention.
• Analyze revenue cycle and operational data to identify trends and risks.
• Prepare for client meetings, performance reviews, and follow-up activities.
• Collaborate cross-functionally to align internal teams with client goals.
• Maintain documentation of client strategies, risks, and action plans.
• Participate in onboarding and implementation for new engagements.
• Develop healthcare revenue cycle, compliance, and industry knowledge.
• Perform other duties as assigned.

Skills

Analytical thinking

Communication

Time management

Organizational skills

Microsoft Office

English proficiency

Education

Associate degree

Bachelor’s degree preferred

Tools

Web-based tools

Job description

EMS|MC is seeking a Client Success Executive I to support client satisfaction and retention through revenue cycle management, analytics support, and relationship-building. The role partners with senior executives to manage client needs while developing healthcare revenue cycle expertise.

Responsibilities include managing accounts, leading POD activities, analyzing data, and collaborating with internal teams. The position requires 1-3 years in related roles and an associate degree or higher.