Strategic Health Plans Account Manager - Remote

Navitus; Raleigh (NC); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Holidays

401K match

Adoption assistance

FSA

Education assistance

Referral bonus

Job summary

Navitus Health Solutions is seeking a Sr. Account Manager to join our team in Raleigh, NC. This role leads complex client accounts, drives operational ownership, and serves as the face of our organization to clients daily.

You will advise on plan design and opportunities for improvement, collaborating across teams to deliver best-in-class service. The Sr. Account Manager will manage client relationships, support renewals, and guide internal resolution of action items, travel when needed, and

Qualifications

• Bachelor’s degree in business, marketing, hospitality management, or related area, or equivalent work experience.
• 2+ years of account management experience with increasing levels of responsibility.
• 5+ years of experience in a customer service role.
• Knowledge of pharmacy benefits management, insurance, or health care industry.
• Adhere to compliance program objectives.
• Ability to interact cooperatively and respectfully with other employees.

Responsibilities

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
• Supports more complex, high-profile and strategic books of business.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
• Drives internal resolution to open action items.
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.
• Analyzes any new or revised client requirements to ensure accuracy and feasibility.
• Makes decisions regarding the resolution of member and client issues.
• Provides clients with system support and collaboration tools.
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.
• May require participation in conference calls, attendance at meetings or travel outside of normal business hours.
• Other duties as assigned.

Skills

Account management

Customer service

Interpersonal skills

Healthcare knowledge

Education

Bachelor’s degree or equivalent

Job description

Navitus Health Solutions is seeking a Sr. Account Manager to join our team in Raleigh, NC. This role leads complex client accounts, drives operational ownership, and serves as the face of our organization to clients daily.

You will advise on plan design and opportunities for improvement, collaborating across teams to deliver best-in-class service. The Sr. Account Manager will manage client relationships, support renewals, and guide internal resolution of action items, travel when needed, and