Strategic Health Plans Account Manager (Remote)

Navitus; Richmond (VA); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Paid time off

Parental leave

Paid holidays

401K match

Adoption assistance

FSAs

Education and membership support

Referral bonus

Job summary

Navitus Health Solutions in Richmond, VA is seeking a Sr. Account Manager to lead complex client accounts and act as the face of the organization to clients daily.

You will manage projects, partner with internal teams and vendors, support renewals, and advise on plan design and benefits to drive satisfaction.

The role requires 5+ years of customer service experience and 2+ years in account management, with knowledge of pharmacy benefits management.

Qualifications

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience, required.
• 2+ years of account management experience with increasing levels of responsibility
• 5+ years of experience in a customer service role
• Knowledge of pharmacy benefits management, insurance, or health care industry
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

• Develops trusted advisor relationships with existing customers and stakeholders to enhance customer experience and retention.
• Supports more complex, high-profile and strategic books of business.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
• Drives internal resolution to open action items.
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.
• Analyzes any new or revised client requirements to ensure accuracy and feasibility.
• Makes decisions regarding the resolution of member and client issues.
• Provides clients with system support and collaboration tools.
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
• Supports clients by executing regular account maintenance such as reporting, member‑specific requests, open enrollment support and other tasks as needed.
• May require participation in conference calls, attendance at meetings or, travel outside of normal business hours.
• Other duties as assigned.

Skills

Account management

Customer service

Healthcare knowledge

Education

Bachelor's degree or equivalent

Job description

Navitus Health Solutions in Richmond, VA is seeking a Sr. Account Manager to lead complex client accounts and act as the face of the organization to clients daily.

You will manage projects, partner with internal teams and vendors, support renewals, and advise on plan design and benefits to drive satisfaction.

The role requires 5+ years of customer service experience and 2+ years in account management, with knowledge of pharmacy benefits management.