Post-Sales GTM Strategy & Operations Lead

Zip; San Francisco (CA); On-site; USD 153,000 - 189,000; Full time

Benefits offered by this job

Startup equity

Full health, vision & dental coverage

Catered meals SF/NY

Commuter benefit

Team events & happy hours

Flexible PTO

Home office budget

401k plan

Job summary

Zip is seeking a seasoned leader for GTM Strategy & Operations to partner with Customer Success and own post-sales operating rhythms, models, and metrics. You will standardize post-sales workflows and drive cross-functional collaboration with Sales, Marketing, CS, Product, and Finance to ensure a coherent customer experience.

The role calls for deep SaaS knowledge, strong analytics, and hands-on execution.

Qualifications

• 8+ years in customer success/post-sale ops, sales strategy, rev ops, or similar高-performance environment.
• Fluent in Excel/Sheets and able to write SQL or learn.
• Deep understanding of post-sale lifecycle and SaaS metrics (NRR, GRR, churn).
• Experience with RevOps systems like Salesforce, Gong, Superset.

Responsibilities

• Own post-sales operations: lead day-to-day ops, long-term planning, metrics, and reporting.
• Act as strategic thought partner to post-sales leadership and executives.
• Drive GTM cadence: book reviews, renewal forecasts, at-risk/churn reviews, QBRs, leadership syncs.
• Lead cross-functional execution across Sales, Marketing, CS, Product, and Finance.
• Build with data: use SQL, spreadsheets, and BI tools to structure analysis and insights.
• Own special projects: renewal forecast process and health score system.

Skills

Post-sales operations

Revenue operations

Analytical skills

Excel/Sheets

SQL

SaaS metrics

Stakeholder alignment

Executive communication

Fast decision making

Cross-functional collaboration

Tools

Salesforce

Gong

Superset

Job description

Zip is seeking a seasoned leader for GTM Strategy & Operations to partner with Customer Success and own post-sales operating rhythms, models, and metrics. You will standardize post-sales workflows and drive cross-functional collaboration with Sales, Marketing, CS, Product, and Finance to ensure a coherent customer experience.

The role calls for deep SaaS knowledge, strong analytics, and hands-on execution.