Strategic Growth Lead - FMCG Client Services

Craft; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Craft in New York is seeking a Senior Account Manager who will own day-to-day client relationships and lead campaigns from brief through delivery. You will forecast, invoice, and analyze profitability while coordinating multiple agency partners to ensure on-time, on-budget results.

The role also drives growth within existing accounts and helps build the US pipeline, mentoring junior teammates along the way.

Qualifications

• 5–8 years in client services or account management, with FMCG/CPG success.
• Fluent with digital tools and able to adopt new ones, including AI.
• Strong ability to manage multiple agency partners and complex campaigns.

Responsibilities

• Own day-to-day client relationships and end-to-end campaigns.
• Lead planning, activation, reporting, and profitability management.
• Forecasting, invoicing, and profitability analysis.
• Spot growth opportunities within existing accounts and new US pipeline.
• Coach junior team members as the operation scales.

Skills

Client management

FMCG/CPG experience

Budgeting & forecasting

Digital tools

AI tools awareness

Tools

AI tools

B2B marketing tools

Job description

Craft in New York is seeking a Senior Account Manager who will own day-to-day client relationships and lead campaigns from brief through delivery. You will forecast, invoice, and analyze profitability while coordinating multiple agency partners to ensure on-time, on-budget results.

The role also drives growth within existing accounts and helps build the US pipeline, mentoring junior teammates along the way.