Senior Strategic Accounts Director

Direct Agents; New York (NY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Regular performance reviews

Comprehensive health, dental, vision,

15–24 days PTO/year

MacBook Pro and AI tools

Acceleration Hub on 5th Avenue

Dog-friendly office

Job summary

Direct Agents in New York, NY seeks a Senior Client Services Manager to lead strategic client relationships and standout campaigns. You will own end-to-end accounts, craft strategic narratives, and drive growth across paid channels with oversight from senior leadership.

The role emphasizes deep marketing channel expertise, C-level collaboration, and delivering measurable business results in a fast-paced agency environment. Based in NYC headquarters with on-site requirements.

Qualifications

• 4–6 years of account management experience with a proven track record of driving significant client growth.
• Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels.
• Demonstrated experience managing high-value accounts.
• Experience presenting to and influencing C-level executives.
• Strong time management skills—ability to prioritize, meet deadlines, and work in a fast-paced environment.
• Must be self-motivated, highly organized, and a team player with strong attention to detail.

Responsibilities

• Own end-to-end client relationships as their primary strategic advisor and business partner.
• Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics.
• Lead comprehensive quarterly business reviews—developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines.
• Lead strategic planning sessions and QBRs with C-level stakeholders.
• Proactively identify and develop new revenue opportunities through strategic account growth.
• Navigate complex client challenges and serve as escalation point for critical issues.
• Lead the development of integrated marketing strategies across all digital channels.
• Pioneer new approaches and testing methodologies to drive breakthrough performance.
• Lead campaign strategy for high-value, complex accounts with substantial budgets.
• Mentor junior team members on strategic thinking and client management.
• Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards.
• Drive accountability across teams to meet critical client deadlines and milestones; establish project governance and communication protocols for campaigns and deliverables.
• Prioritize competing demands across a portfolio of accounts to maximize impact.
• Coordinate with internal teams to maintain project timelines and deliverable quality.

Skills

Account management

C-level presentation

Time management

Self-motivated

Team leadership

Strategic thinking

Influence across org

Job description

Direct Agents in New York, NY seeks a Senior Client Services Manager to lead strategic client relationships and standout campaigns. You will own end-to-end accounts, craft strategic narratives, and drive growth across paid channels with oversight from senior leadership.

The role emphasizes deep marketing channel expertise, C-level collaboration, and delivering measurable business results in a fast-paced agency environment. Based in NYC headquarters with on-site requirements.