Strategic Growth Account Manager

Customer.io; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Customer.io, a growing tech company in the United States, is seeking a proactive professional to manage a portfolio of accounts and forecast renewal and expansion opportunities. You will partner with Customer Success and Sales to drive expansion through value-based discussions and adoption strategies.

The role emphasizes data-driven decision making, CRM hygiene, and cross-functional collaboration across Legal, Finance, and other teams to close deals and ensure account health.

Formación

• Forecast renewal and expansion pipelines using a repeatable methodology.
• Maintain CRM hygiene and reliable pipeline data.
• Make data-driven decisions rather than relying on gut feel.

Responsabilidades

• Own your book of business and spot opportunities and challenges early.
• Take accountability for results and bring thoughtful recommendations to your manager.
• Drive growth through value articulation and adoption, not feature gates.

Conocimientos

Forecasting

CRM hygiene

Data-driven decisions

Cross-functional collaboration

Descripción del empleo

Customer.io, a growing tech company in the United States, is seeking a proactive professional to manage a portfolio of accounts and forecast renewal and expansion opportunities. You will partner with Customer Success and Sales to drive expansion through value-based discussions and adoption strategies.

The role emphasizes data-driven decision making, CRM hygiene, and cross-functional collaboration across Legal, Finance, and other teams to close deals and ensure account health.