Strategic Account Manager | US & Canada

Customer.io; United States; A distancia; USD 116.000 - 142.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Parental leave

Unlimited PTO

Remote stipend

Development budget

Descripción de la vacante

Customer.io is hiring an Account Manager for our North America team. You will own renewals, expansions, and churn mitigation for a portfolio of mid-market and enterprise accounts, driving growth through value-based adoption and ROI storytelling.

Ideal candidates have 3+ years in a SaaS revenue role with $5m ARR experience, strong forecasting, and multi-threaded relationship-building skills. This role supports remote US/Canada work with a comprehensive benefits package.

Formación

• 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred).
• Experience managing $5m ARR, predominantly in the MM space.
• Proven ability to grow customer spend through adoption and value articulation.
• A forecasting methodology you can walk through clearly.
• Comfortable pulling usage data and building dashboards.

Responsabilidades

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation.
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI.
• Forecast renewal and expansion pipeline with a clear, repeatable methodology and maintain CRM hygiene.
• Proactive pipeline generation and multi-threaded relationships across the org as a commercial advisor.
• Partner with Customer Success and Sales on expansions, account health, and negotiations to close.

Conocimientos

Account management

SaaS sales

Forecasting

CRM hygiene

Negotiation

Descripción del empleo

Customer.io is hiring an Account Manager for our North America team. You will own renewals, expansions, and churn mitigation for a portfolio of mid-market and enterprise accounts, driving growth through value-based adoption and ROI storytelling.

Ideal candidates have 3+ years in a SaaS revenue role with $5m ARR experience, strong forecasting, and multi-threaded relationship-building skills. This role supports remote US/Canada work with a comprehensive benefits package.