Senior Account Manager – Revenue Growth (EMEA, Remote)

Customer.io; United States; Remote; USD 152,000 - 212,000; Full time

Benefits offered by this job

100% medical/dental/vision coverage (+

16 weeks paid parental leave

Unlimited PTO

Remote work stipends

Professional development budget

Job summary

Customer.io is seeking a Senior Account Manager to own a portfolio across mid-market and enterprise accounts in the UK and Ireland. You will drive renewals, identify expansion opportunities, and cultivate multi-layered relationships to fuel customer growth.

This revenue-focused role calls for strategic thinking and cross-functional collaboration with CS and Sales teams. You will forecast renewals and expansions, articulate ROI, and partner with Legal and Finance on complex deals.

Qualifications

• 3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number
• Experience managing $5m ARR, predominantly in the MM space
• Proven ability to grow customer spend through adoption and value articulation
• A forecasting methodology you can explain clearly with logical reasoning
• Comfortable pulling usage data, health scores, and building dashboards
• Strong communicator with both technical and non-technical stakeholders
• Based in the UK or Ireland

Responsibilities

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI
• Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
• Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
• Partner closely with Customer Success on account health and with Sales on expansion deals
• Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

Skills

Revenue ownership

SaaS sales

Forecasting

Relationship management

Cross-functional collaboration

Data-driven decisions

Job description

Customer.io is seeking a Senior Account Manager to own a portfolio across mid-market and enterprise accounts in the UK and Ireland. You will drive renewals, identify expansion opportunities, and cultivate multi-layered relationships to fuel customer growth.

This revenue-focused role calls for strategic thinking and cross-functional collaboration with CS and Sales teams. You will forecast renewals and expansions, articulate ROI, and partner with Legal and Finance on complex deals.