Strategic Group Travel Accounts Manager

J.P. Morgan; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement plan

Tuition reimbursement

Job summary

Chase Travel Groups, Meetings, and Incentives is seeking a Group Account Manager to grow an assigned portfolio by delivering exceptional service and driving renewals. You will leverage client relationships, data-driven insights, and strong coordination across sales, account management, and operations to improve program performance and outcomes.

The role requires a focus on meetings, incentives, conferences, and exhibitions (MICE) logistics and cross-functional collaboration to exceed client

Qualifications

• Minimum of 3 years managing MICE or travel accounts with a client-facing portfolio.
• Ability to analyze data to create reports and drive improvements.
• Proven ability to manage complex stakeholder needs and ensure proactive service.
• Experience using meetings/travel management technology to support logistics.

Responsibilities

• Drive new business and expand accounts through discovery and qualification.
• Present group meetings and incentive services to clients and tailor recommendations.
• Develop proposals with pricing frameworks, including cost build and materials.
• Negotiate commercial terms within guardrails and approvals.
• Lead end-to-end responses to RFI/RFPs with timelines and coordination.
• Maintain CRM records for pipeline visibility, next steps, and forecasting.
• Build client relationships through proactive outreach and reviews.
• Manage contracts and SLAs with internal teams to deliver value.
• Own client escalations from intake to resolution with clear follow-up.
• Analyze program data to identify improvements and enhancements.
• Apply MICE logistics expertise to guide planning decisions.

Skills

MICE management

Client relationship management

Data analysis

Forecasting

Negotiation

Education

CMP designation

Tools

CRM software

Travel management tools

Job description

Chase Travel Groups, Meetings, and Incentives is seeking a Group Account Manager to grow an assigned portfolio by delivering exceptional service and driving renewals. You will leverage client relationships, data-driven insights, and strong coordination across sales, account management, and operations to improve program performance and outcomes.

The role requires a focus on meetings, incentives, conferences, and exhibitions (MICE) logistics and cross-functional collaboration to exceed client