Strategic Group Travel & Meetings Manager

JP Morgan Chase; Heathrow (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

JP Morgan Chase is seeking a Group Account Manager for Chase Travel Groups, Meetings, and Incentives. You will manage and grow an assigned portfolio by delivering exceptional service, improving program performance, and supporting renewals.

You will use relationship skills, data insights, and cross-functional collaboration to optimize group travel and events. The role emphasizes end-to-end ownership of client programs, proactive service, and detailed program governance, with a focus on retention,

Qualifications

• Requires 3+ years managing MICE, travel, or client-facing portfolios.
• Experience using meetings/travel management tech to support logistics.
• Ability to build trusted client relationships and deliver proactive service.
• Experience analyzing data to create reporting and drive improvements.
• Strong negotiation and conflict resolution skills.

Responsibilities

• Drive new business and expand accounts by qualifying needs and discovery.
• Present services to clients and tailor recommendations to goals and requirements.
• Develop proposals with pricing, narrative, and presentation materials.
• Negotiate terms within guardrails and escalate exceptions for review.
• Lead end-to-end responses to RFI/RFPs with coordinated inputs and timelines.
• Maintain records in CRM for pipeline visibility and forecasting.
• Build client relationships through proactive outreach and service optimization.
• Manage contracts and SLAs with internal teams to ensure value.
• Own escalations from intake to resolution with clear communication.
• Analyze client data to identify improvements and guide planning.

Skills

Relationship management

Data analysis

Client service

Negotiation

Education

CMP designation

Tools

CRM system

Pricing frameworks

Job description

JP Morgan Chase is seeking a Group Account Manager for Chase Travel Groups, Meetings, and Incentives. You will manage and grow an assigned portfolio by delivering exceptional service, improving program performance, and supporting renewals.

You will use relationship skills, data insights, and cross-functional collaboration to optimize group travel and events. The role emphasizes end-to-end ownership of client programs, proactive service, and detailed program governance, with a focus on retention,