Group Account Manager, Chase Travel Corporate Solutions

JPMorganChase; Heathrow (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Chase is seeking a Group Account Manager within Chase Travel Groups, Meetings, and Incentives to manage and grow an assigned portfolio by delivering exceptional service and using data-driven insights to improve group travel and event outcomes.

You will work across sales, account management, and operations to shape programs, renewals, and client value while developing proposals and negotiating terms. This role requires strong relationship skills and a results-driven mindset.

Qualifications

• Minimum of 3 years of experience managing MICE, travel, or similar client-facing portfolios.
• Working knowledge of meetings and travel management technology tools.
• Demonstrated ability to build trusted client relationships and deliver proactive service.
• Experience analyzing data to create reporting and improvements.
• Proven conflict management skills in complex situations.

Responsibilities

• Drive new business and expand existing accounts by responding to inquiries and leading discovery conversations.
• Present group meetings and incentive services, tailoring recommendations to goals and requirements.
• Develop proposals using standard pricing frameworks and materials.
• Negotiate commercial terms within guardrails and escalate exceptions for review.
• Lead end-to-end responses to RFIs and proposals with coordinated inputs and timelines.
• Maintain accurate CRM records to support pipeline visibility and forecasting.
• Build strong client relationships through proactive outreach and service optimization.
• Manage contracts and SLAs with internal teams to ensure value delivery.
• Own client escalations from intake to resolution with clear communication and follow-up.
• Analyze program data to produce reporting and identify improvement opportunities.
• Apply MICE program logistics expertise to guide planning decisions.

Skills

Client relationship management

Data analysis

Stakeholder management

Sales development

Communication

Education

Certified Meeting Professional (CMP) designation

Tools

CRM system

Travel management tools

Job description

Job Description

Join a team where you can deepen client partnerships, shape high-impact group travel programs, and grow your commercial skills. You'll work across sales, account management, and operations to deliver standout experiences and measurable results.

As a Group Account Manager in Chase Travel Groups, Meetings, and Incentives, you manage and grow an assigned portfolio by delivering exceptional service, improving program performance, and supporting renewals. You use strong client relationship skills, attention to detail, and data-driven insights to recommend solutions that improve outcomes for group travel and event programs. You communicate clearly, navigate complex stakeholder needs, and continuously improve how work gets done to exceed expectations.

Job responsibilities

• Drive new business and expand existing accounts by responding to inbound inquiries, qualifying needs, and leading discovery conversations
• Present group meetings and incentive services to prospective and current clients, tailoring recommendations to business goals and program requirements
• Develop proposals using standard pricing frameworks, including cost build, written narrative, and presentation materials
• Negotiate commercial terms within established guardrails and elevate exceptions for review and approval before client commitment
• Lead end-to-end responses to requests for information and proposals by coordinating inputs, timelines, and approvals for accurate submissions
• Maintain accurate records in a client relationship management (CRM) system to support pipeline visibility, next steps, and forecasting
• Build strong client relationships through proactive outreach, business reviews, and service optimization to support retention and renewals
• Manage contracts and service-level agreements, coordinating with internal teams to deliver consistent value and service quality
• Own client escalations from intake through resolution, ensuring timely outcomes, clear communication, and documented follow-up actions
• Analyze client and program data to produce reporting, identify improvement opportunities, and recommend enhancements to ways of working
• Apply expertise in meetings, incentives, conferences, and exhibitions (MICE) program logistics—including venues, seasonality, and group air movements as applicable—to guide planning decisions

Required Qualifications, Capabilities, And Skills

• Minimum of 3 years of experience managing meetings, incentives, conferences, and exhibitions (MICE) accounts, travel accounts, or a similar client-facing portfolio
• Working knowledge of meetings and travel management technology tools and how to use them to support program logistics and execution
• Demonstrated ability to build trusted client relationships, anticipate needs, and deliver proactive service
• Experience analyzing and interpreting data to create reporting and recommend process or program improvements
• Proven conflict management skills with experience navigating complex situations to reach mutually beneficial outcomes

Preferred Qualifications, Capabilities, And Skills

• Certified Meeting Professional (CMP) designation

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.