Senior Group Travel & Events Manager

JPMorganChase; Heathrow (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Chase is seeking a Group Account Manager within Chase Travel Groups, Meetings, and Incentives to manage and grow an assigned portfolio by delivering exceptional service and using data-driven insights to improve group travel and event outcomes.

You will work across sales, account management, and operations to shape programs, renewals, and client value while developing proposals and negotiating terms. This role requires strong relationship skills and a results-driven mindset.

Qualifications

• Minimum of 3 years of experience managing MICE, travel, or similar client-facing portfolios.
• Working knowledge of meetings and travel management technology tools.
• Demonstrated ability to build trusted client relationships and deliver proactive service.
• Experience analyzing data to create reporting and improvements.
• Proven conflict management skills in complex situations.

Responsibilities

• Drive new business and expand existing accounts by responding to inquiries and leading discovery conversations.
• Present group meetings and incentive services, tailoring recommendations to goals and requirements.
• Develop proposals using standard pricing frameworks and materials.
• Negotiate commercial terms within guardrails and escalate exceptions for review.
• Lead end-to-end responses to RFIs and proposals with coordinated inputs and timelines.
• Maintain accurate CRM records to support pipeline visibility and forecasting.
• Build strong client relationships through proactive outreach and service optimization.
• Manage contracts and SLAs with internal teams to ensure value delivery.
• Own client escalations from intake to resolution with clear communication and follow-up.
• Analyze program data to produce reporting and identify improvement opportunities.
• Apply MICE program logistics expertise to guide planning decisions.

Skills

Client relationship management

Data analysis

Stakeholder management

Sales development

Communication

Education

Certified Meeting Professional (CMP) designation

Tools

CRM system

Travel management tools

Job description

Chase is seeking a Group Account Manager within Chase Travel Groups, Meetings, and Incentives to manage and grow an assigned portfolio by delivering exceptional service and using data-driven insights to improve group travel and event outcomes.

You will work across sales, account management, and operations to shape programs, renewals, and client value while developing proposals and negotiating terms. This role requires strong relationship skills and a results-driven mindset.