Strategic Client Manager - Growth & Retention (Travel)

Highmark Health; Wilmington (DE); On-site; USD 85,000 - 110,000; Full time

Job summary

Highmark Health in the United States seeks a strategic Account Manager to oversee a book of business, acting as a consultant for existing accounts directly or via intermediaries. The role focuses on renewing accounts and selling new products and services to drive retention and profitable growth.

The candidate will build executive-level relationships, develop sales solutions, and lead cross-functional teams to deliver client strategies, while supporting contract implementation and ensuring

Qualifications

• Minimum 2 years of Account/Client Management experience or other relevant experience.
• State specific Producer Licenses for Life, Accident & Health are required or must be obtained within 45 days of hire.

Responsibilities

• Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
• Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
• Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.
• Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs.
• Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
• Other duties as assigned or requested.

Skills

Public speaking

Presentation skills

Negotiation

Organizational skills

Creativity

Persistence

Problem solving

Influence

Job description

Highmark Health in the United States seeks a strategic Account Manager to oversee a book of business, acting as a consultant for existing accounts directly or via intermediaries. The role focuses on renewing accounts and selling new products and services to drive retention and profitable growth.

The candidate will build executive-level relationships, develop sales solutions, and lead cross-functional teams to deliver client strategies, while supporting contract implementation and ensuring