Strategic Group Benefits Account Lead

MetLife; Cincinnati (OH); Hybrid; USD 78,000 - 104,000; Full time

Job summary

MetLife is seeking an Account Manager within the Group Benefits team to serve as the primary contact for brokers and to support regional market segments. The role involves managing a book of 2,000–5,000 lives, collaborating with internal teams to renew, upsell, and optimize account performance, and leading broker meetings with strategic recommendations.

The position requires 3–5 years in account management or customer service for disability insurance products, strong knowledge of group benefits,

Qualifications

• 3–5 years of account management or customer service with Disability Insurance products.
• Strong knowledge of group benefits products, plan design, features and claims processes.
• Customer-focused with ability to drive results and maintain satisfaction; excellent communication and relationship-building skills.
• Must obtain Life and Accident & Health licenses within the first 3 months of employment.
• Ability to use AI to improve speed, quality and efficiency across day-to-day tasks.
• High school diploma or GED is required.

Responsibilities

• Own a 2 to 5,000 lives book of business; primary broker contact and service lead.
• Collaborate with internal teams to resolve issues, renewals, and profitability.
• Identify and support cross-sell, re-enrollment, and growth opportunities with Account Executives and Underwriting.
• Lead client and broker meetings; provide insights and consultative guidance on benefit plans.
• Monitor service performance, deliver data-driven insights, and drive engagement through targeted marketing/education.

Skills

Account management

Customer service

Communication

Relationship-building

Problem-solving

AI-assisted work

Education

High school diploma or GED

Job description

MetLife is seeking an Account Manager within the Group Benefits team to serve as the primary contact for brokers and to support regional market segments. The role involves managing a book of 2,000–5,000 lives, collaborating with internal teams to renew, upsell, and optimize account performance, and leading broker meetings with strategic recommendations.

The position requires 3–5 years in account management or customer service for disability insurance products, strong knowledge of group benefits,