Group Benefits Account Leader - Broker & Client Steward

MetLife; United States; On-site; USD 78,000 - 104,000; Full time

Job summary

MetLife, the nation’s largest non-medical carrier of group insurance, seeks an Account Manager to serve as the single point of contact for Brokers, supporting regional segments and sales partners. The role emphasizes renewals, profitability, and cross-sell opportunities while delivering data-driven insights and consultative guidance on benefit plans.

Although virtual, the candidate must reside within a commutable distance of Cincinnati or Columbus, OH.

Qualifications

• 3-5 years of related experience in account management or customer service with a background in Disability Insurance Products.
• Strong knowledge of group benefits products, including plan design, features, and claims processes.
• Customer-focused with a proven ability to drive results and satisfaction, and excellent communication, relationship-building, presentation, and problem-solving skills.
• Must obtain Life and Accident & Health state licenses within the first 3 months of employment.
• Ability to use AI to improve speed, quality, and efficiency across day-to-day tasks.

Responsibilities

• Own a 2 to 5,000 lives book of business, serving as the primary contact for broker inquiries, escalations, and service delivery.
• Partner with internal teams to resolve issues, ensure renewals, and drive profitability, persistency, and overall account performance.
• Identify and support cross-sell, re-enrollment, and growth opportunities with Account Executives and Underwriting.
• Lead client and broker meetings (renewals and stewardship), providing insights and consultative guidance on benefit plans.
• Monitor service performance, deliver data-driven insights, and execute targeted marketing/education efforts to enhance engagement.

Skills

Account management

Customer service

Disability insurance

Licensing

Education

High school diploma or GED

College degree

Job description

MetLife, the nation’s largest non-medical carrier of group insurance, seeks an Account Manager to serve as the single point of contact for Brokers, supporting regional segments and sales partners. The role emphasizes renewals, profitability, and cross-sell opportunities while delivering data-driven insights and consultative guidance on benefit plans.

Although virtual, the candidate must reside within a commutable distance of Cincinnati or Columbus, OH.