Hybrid Senior Account Manager - Group Benefits Broker

MetLife, Inc.; Columbus (OH); Hybrid; USD 78,000 - 104,000; Full time

Benefits offered by this job

401(k) with employer matching

Comprehensive health benefits

Career development opportunities

Job summary

MetLife in Columbus, OH, seeks an Account Manager to serve as the single point of contact for brokers and to support regional market accounts. This hybrid role involves pre- and post-sale activities, renewals, and cross-sell opportunities across life, disability, dental, and vision products.

The candidate will own a 2,000–5,000 lives book, collaborate with internal teams, lead meetings, and deliver data-driven insights to boost engagement and value.

Qualifications

• 3-5 years of related experience in account management or customer service with a background in Disability Insurance Products.
• Strong knowledge of group benefits products, including plan design, features, and claims processes.
• Customer-focused with a proven ability to drive results and satisfaction, and excellent communication, relationship-building, presentation, and problem-solving skills.
• Must obtain the required Life, and Accident & Health state licenses within the first 3 months of employment.
• Ability to use AI to improve speed, quality, and efficiency across a broad range of day-to-day tasks.
• High school diploma or GED equivalent.

Responsibilities

• Own a 2 to 5,000 lives book of business, serving as the primary contact for broker inquiries, escalations, and service delivery.
• Partner with internal teams to resolve issues, ensure renewals, and drive profitability, persistency, and overall account performance.
• Identify and support cross-sell, re-enrollment, and growth opportunities in collaboration with Account Executives and Underwriting.
• Lead client and broker meetings (including renewals and stewardship), providing insights, recommendations, and consultative guidance on benefit plans.
• Monitor service performance, deliver data-driven insights, and execute targeted marketing/education efforts to enhance engagement and value.

Skills

Account management

Customer service

Communication skills

Relationship-building

Problem-solving

AI literacy

Education

High school diploma or GED

College degree or higher

Job description

MetLife in Columbus, OH, seeks an Account Manager to serve as the single point of contact for brokers and to support regional market accounts. This hybrid role involves pre- and post-sale activities, renewals, and cross-sell opportunities across life, disability, dental, and vision products.

The candidate will own a 2,000–5,000 lives book, collaborate with internal teams, lead meetings, and deliver data-driven insights to boost engagement and value.