Strategic Benefits Account Manager - Broker Relations

MetLife; St. Louis (MO); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

401(k) with employer matching

Paid time off

Paid holidays

Parental leave

Job summary

MetLife is seeking an Account Manager within the Group Benefits team to serve as the primary contact for Regional Business customers and broker partners. You will deliver exceptional service, nurture relationships, and drive retention and growth across the U.S.

market. In this role you will collaborate with Sales, Underwriting, Implementation, and Service teams to align strategies, expand cross-sell opportunities, and ensure a seamless client experience, while supporting brokers and customers in

Qualifications

• 3+ years of related business experience in account management, customer service, or relationship management.
• Excellent communication, presentation, problem-solving, and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and CRM platforms, ability to analyze data, identify opportunities, and develop strategic account plans.
• Must obtain required Life and Accident & Health State Licenses within the first 3 months of employment.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency.
• High school diploma or equivalent.

Responsibilities

• Serve as the primary relationship manager for broker partners, building trusted relationships and delivering a consistently exceptional service experience.
• Lead broker engagement activities, including stewardship meetings, renewal discussions, and strategic planning to support client retention and growth.
• Partner with Account Executives, Underwriters, and internal stakeholders to develop and execute strategies that drive customer satisfaction, persistency, and profitable growth.
• Identify opportunities to expand business through cross-sell, re-enrollment, and value-added solutions that address broker and customer needs.
• Facilitate the timely resolution of service issues and complex customer concerns while providing proactive communication, advocacy, and support for broker partners.

Skills

Relationship management

Communication

Presentation skills

Problem solving

Organization

Education

High school diploma

Bachelor's degree (preferred)

Tools

Salesforce

Microsoft Office

Job description

MetLife is seeking an Account Manager within the Group Benefits team to serve as the primary contact for Regional Business customers and broker partners. You will deliver exceptional service, nurture relationships, and drive retention and growth across the U.S.

market. In this role you will collaborate with Sales, Underwriting, Implementation, and Service teams to align strategies, expand cross-sell opportunities, and ensure a seamless client experience, while supporting brokers and customers in