Strategic Ground Logistics Coordinator

Crane Worldwide Logistics LLC; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off

Medical Benefits

Tuition Reimbursement

Employee Discounts

Wellness Incentives

Volunteer Time

Recognition Program

Job summary

Crane Worldwide Logistics LLC seeks an Account Operations Coordinator for shift A in Houston, TX. The role is on-site with a Monday to Friday schedule, handling bookings, consolidation decisions, and proactive customer communication across TMF and Aljex systems.

You will own the customer relationship operationally, manage scheduling, and coordinate with capacity planning to ensure accurate, timely shipments and responses to exceptions.

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in logistics, supply chain, business, or related field preferred.
• 2–4 years of experience in freight or 3PL account coordination, customer service, or transportation operations.
• Demonstrated ability to own a customer relationship operationally — responsive, accurate, and calm under escalation.
• Ability to read a load or shipment board and make sound consolidation judgments against a defined decision tree.
• Hands-on experience with transportation management systems; familiarity with e2open TMF and Descartes Aljex preferred.
• Working knowledge of US domestic ground freight modes (FTL, LTL, intermodal) and the shipment lifecycle from booking to invoice.
• Excellent written communication — able to summarize an exception clearly for both a customer and an internal escalation.
• Proficiency in Microsoft Office (Excel, Outlook) and Microsoft Teams.

Responsibilities

• Booking Intake & Order Build: receive and interpret requests, confirm service requirements and dates.
• Consolidation — First Control Point: review open loads and decide on consolidation.
• Customer Communication & Appointment Confirmation: own all customer communications and confirm appointments.
• Coordinate updates across Aljex, TMF, and capacity planning systems when dates or pickups change.
• Monitor boards for exceptions and escalate issues with facts and impact when needed.

Skills

Detail-oriented

Communication skills

Organizational ability

Customer service

Education

High school diploma or equivalent; associate's or bachelor’s degree in logistics or related field

Tools

Microsoft Office

Excel

Outlook

Microsoft Teams

e2open TMF

Descartes Aljex

Job description

Crane Worldwide Logistics LLC seeks an Account Operations Coordinator for shift A in Houston, TX. The role is on-site with a Monday to Friday schedule, handling bookings, consolidation decisions, and proactive customer communication across TMF and Aljex systems.

You will own the customer relationship operationally, manage scheduling, and coordinate with capacity planning to ensure accurate, timely shipments and responses to exceptions.