Customer-Facing Transportation & Logistics Specialist

Crane Worldwide Logistics LLC

Houston (TX)

On-site

USD 45,000 - 65,000

Full time

22 hours ago

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Benefits offered by this job

Paid Time Off

Medical, Dental & Vision

Tuition Reimbursement

Employee Recognition & Rewards

Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC is seeking a detail-focused logistics professional in Houston to coordinate shipments with customers and carriers, planning routes and executing deliveries using our TMS tools. You will provide timely updates, manage exceptions, and support billing and records maintenance.

The ideal candidate has 2–4 years in logistics, strong communication, and proficiency with TMS and MS Office.

Qualifications

2–4 years of experience in logistics, transportation, or supply chain operations.
Strong communication and customer service skills with the ability to manage multiple priorities.
Proficiency with Transportation Management Systems and Microsoft Office (Excel, Word, Outlook).
Strong problem-solving skills and ability to manage exceptions effectively.
Ability to work independently and as part of a cross-functional team.
High School Diploma or equivalent.
Bachelor’s degree in Logistics, Supply Chain, or Business (preferred but not required).

Responsibilities

Serve as a first point of contact for customers and carriers, managing communication via phone and email.
Use Transportation Management System tools to plan, route, and execute shipments across truckload, LTL, and hotshot services.
Provide timely updates on shipments, including Track & Trace and Exception Management.
Monitor loads for exceptions, troubleshoot issues, and manage them through to resolution.
Assist with customer inquiries, complaints, and service recovery efforts.
Support the carrier billing process and resolve discrepancies in coordination with accounting teams.
Organize, prioritize, and action a high volume of emails to ensure all service requests are addressed promptly.
Contribute feedback and recommendations to enhance efficiency, compliance, and service quality.
Maintain accurate shipment records and ensure compliance with company policies and procedures.
Participate in continuous improvement initiatives at both the account and operational level.