Ground Logistics Account Coordinator

Crane Worldwide Logistics LLC; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly incentive plan

PTO 17 days

Medical/Dental/Vision benefits

Tuition reimbursement

Employee recognition program

Paid volunteer time

Employee discounts

Wellness incentives

Job summary

Crane Worldwide Logistics LLC in Houston, TX is seeking an Account Operations Coordinator for Shift C to manage booking intake, consolidation decisions, and customer communications for a core account. You will own the communication with the customer, coordinate with Capacity Planning and Outbound teams, review loads, and ensure accurate bookings while preventing duplicates and delays.

The role requires experience with freight operations, TMS tools such as TMF/Aljex, and strong problem-solving in

Qualifications

• Experience supporting a high-value or security-sensitive customer program with prescriptive SOPs and defined escalation paths.
• Experience working from a customer order platform or portal and reconciling it against an internal TMS.
• Familiarity with appointment scheduling and dock management tools.
• Understanding of cross-border documentation requirements and specialized handling.
• Comfort distinguishing a one-off exception from a systemic gap, and the judgment to route each to the right place.
• Detail-oriented with strong organizational ability across a high-volume request queue.

Responsibilities

• Own all communication with the assigned customer account, including escalations, status requests, and exception notifications.
• Work with the customer to confirm pickup and delivery appointments proposed by the Capacity Planning Specialist.
• Coordinate updates across Aljex, TMF, and other systems when dates or service outcomes change.
• Communicate with origin and destination teams on asset readiness and timing.
• Escalate operational exceptions with facts and decisions required to resolve.
• Identify systemic gaps and push for tooling improvements and process changes.

Skills

SOPs

Escalation paths

Customer relationship management

TMS familiarity

Microsoft Office

Teams

Appointment scheduling

Education

High school diploma or equivalent

Associate or Bachelor's in logistics or related field

Tools

e2open TMF

Descartes Aljex

Job description

Crane Worldwide Logistics LLC in Houston, TX is seeking an Account Operations Coordinator for Shift C to manage booking intake, consolidation decisions, and customer communications for a core account. You will own the communication with the customer, coordinate with Capacity Planning and Outbound teams, review loads, and ensure accurate bookings while preventing duplicates and delays.

The role requires experience with freight operations, TMS tools such as TMF/Aljex, and strong problem-solving in