Strategic Global Client Service Lead

Rysein; United States; Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Annual bonus

Health benefits

401(k)

Job summary

The Cigna Group is seeking an experienced Client Services professional in the United States to lead end-to-end service delivery for key accounts, partnering with Sales to strengthen client relationships and drive growth. You will analyze account data, coordinate internal partners, and deliver tailored service solutions for complex client needs.

Ideal candidates will have 4+ years in account management, strong negotiation skills, and the ability to influence stakeholders while maintaining high

Qualifications

• Bachelor's degree preferred in business administration, business communication, marketing or other appropriate professional degree required or equivalent work experience.
• Four plus years work experience in account management/account services/sales, or other areas requiring significant customer interaction and ability to effectively problem-solve issues to resolution.
• Demonstrated strength and ability to interface with and influence key decision makers/clients through use of negotiation skills, dealing with ambiguity and conflict management.
• Strong analytical ability, with ability to design, track and work toward specific measurable performance targets for self and team.

Responsibilities

• Partner with Sales to build and sustain client relationships to enhance Cigna's reputation in the Global Market.
• Own the end to end service delivery, resolving the needs of the client and customer in a timely and cost effective manner.
• Develop case-level service strategy and effective service solutions related to overall plan administration; use a creative, thoughtful approach to customize service delivery for client/consultant needs and attributes.
• Prioritize tasks and deliverables ensuring solutions are achieved timely and with high quality outcomes.
• Responsible for engaging internal matrix partners on escalated service issues including but not limited to billing, banking, eligibility, customer service, plan set-up and claim payment.
• Perform root cause analysis and drive for first contact resolution.
• Attend client meetings as needed to provide insights to complex client and customer issues.
• Facilitate engagement between subject matter experts within Cigna to execute overall service strategy for client.
• Manage issue through end to end resolution.
• Partner with the Sales team (Account Manager or National Account Executive), Underwriting and Operations in the development of client specific service strategies and in the pursuit of growth opportunities, and retail strategies.
• Provide routine updates to Sales account management team related to at-risk service issues.

Skills

Account management

Client relationships

Negotiation

Education

Bachelor's degree in Business

Tools

Salesforce Service Center

CRM software

Job description

The Cigna Group is seeking an experienced Client Services professional in the United States to lead end-to-end service delivery for key accounts, partnering with Sales to strengthen client relationships and drive growth. You will analyze account data, coordinate internal partners, and deliver tailored service solutions for complex client needs.

Ideal candidates will have 4+ years in account management, strong negotiation skills, and the ability to influence stakeholders while maintaining high