Senior Client Success & Service Lead

Cigna Healthcare; Tennessee; Hybrid; USD 83,000 - 138,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Cigna Healthcare in the United States is seeking a Client Relations Manager to strengthen global client partnerships and oversee end-to-end service delivery, ensuring timely, cost-efficient solutions.

The ideal candidate will combine account-management experience with strong data analysis, Salesforce Service Cloud familiarity, and proven negotiation and leadership skills; travel as needed is expected.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Experience in account management, services/sales with strong customer interaction.
• Proven negotiation skills and ability to influence stakeholders.

Responsibilities

• Partner with Sales to build and sustain client relationships.
• Own end-to-end service delivery and resolve client needs cost-effectively.
• Develop service strategy and customize delivery for client requirements.
• Engage internal partners to resolve escalated service issues.
• Attend client meetings to provide insights on complex issues.
• Monitor account health and deliver routine service reports.

Skills

Negotiation

Analytical skills

Leadership

Communication

Travel availability

Education

Bachelor's degree

Tools

Salesforce Service Cloud

Diamond

Job description

Cigna Healthcare in the United States is seeking a Client Relations Manager to strengthen global client partnerships and oversee end-to-end service delivery, ensuring timely, cost-efficient solutions.

The ideal candidate will combine account-management experience with strong data analysis, Salesforce Service Cloud familiarity, and proven negotiation and leadership skills; travel as needed is expected.