Global Health Benefits Strategy Lead

Cigna Healthcare; Philadelphia (Philadelphia County); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

Tuition reimbursement

Paid time off

Public holidays

Leaves of absence

Job summary

Cigna Healthcare is seeking a Strategic Client Manager in the United States to oversee operational performance, strategy, and execution for National Account clients within Cigna Global. The role drives renewals, growth, and profitability while coordinating with brokers, consultants, and internal teams to deliver proactive, consultative solutions globally.

The ideal candidate will have extensive client management experience, licensure in Life/Health, and strong communication and leadership

Qualifications

• Bachelor's degree or equivalent work experience.
• 8+ years of relevant client support and management experience.
• State required Life, Accident and Health Licensure.
• Strong written and verbal communication skills.
• Global Benefits experience preferred.
• Extensive account management and client interaction experience.
• Travel for client and organizational meetings.
• Proficiency with Microsoft Office and sales tracking systems.

Responsibilities

• Client, brokers/consultant, and customer facing responsibility for day to day support of high profile clients.
• Provide consultative information and recommendations to clients and brokers on an ongoing basis.
• Manage renewals for existing block of business.
• Upsell/cross-sell additional product lines within Cigna Global and matrix partners.
• Educate clients about Cigna Global updates/changes related to compliance or processes.
• Handle and resolve escalated issues related to eligibility, premium/invoicing, and service-related matters.
• Manage sales information in Salesforce according to Cigna Global practices.

Skills

Leadership

Strategic Thinking

Conflict Management

Problem Solving

Relationship Management

Managing & Measuring Work

Motivating Others

Education

Bachelor's degree preferred

Life, Accident and Health Licensure required

Tools

Microsoft Office

Sales tracking systems

Job description

Cigna Healthcare is seeking a Strategic Client Manager in the United States to oversee operational performance, strategy, and execution for National Account clients within Cigna Global. The role drives renewals, growth, and profitability while coordinating with brokers, consultants, and internal teams to deliver proactive, consultative solutions globally.

The ideal candidate will have extensive client management experience, licensure in Life/Health, and strong communication and leadership