Strategic Global Accounts Leader

Fuller; Allentown (Lehigh County); On-site; USD 110,000 - 160,000; Full time

Job summary

Fuller Technologies is seeking a seasoned Key Account Manager to lead strategic relationships with top customers, aligning their priorities with Fuller’s capabilities across equipment, services, modernization, and lifecycle solutions.

You will partner with senior leaders, coordinate global teams, and drive long-term growth while maintaining profitability. This role requires fluency in Spanish and English, strong negotiation skills, and up to 75% travel to support key accounts.

Qualifications

• Bachelor's degree in Business, Engineering, or related field; advanced degree preferred.
• 10+ years of progressive experience in industrial sales, strategic account management, business development, or commercial leadership.
• Experience within heavy industrial, engineered equipment, process industries, or similar complex B2B environments.
• Proven success managing senior-level customer relationships and developing long-term partnerships with large or multi-site industrial organizations.
• Experience leading complex commercial opportunities involving capital equipment, aftermarket services, modernization, and lifecycle solutions.
• Strong commercial acumen with experience in strategic negotiations, account planning, pricing strategy, and profitability management.
• Ability to influence and coordinate cross-functional and global teams without direct reporting authority.
• Excellent executive communication, presentation, negotiation, and relationship-management skills.
• Full professional fluency in both Spanish and English.
• International business experience and the ability to work effectively across cultures.
• Strong proficiency with CRM systems and commercial reporting tools.
• Ability and willingness to travel up to 75%.

Responsibilities

• Develop and execute long-term strategic account plans aligned with customer priorities and Fuller’s growth strategy.
• Build and maintain trusted relationships with executive leaders and procurement, engineering, and operations stakeholders.
• Develop deep understanding of customers’ business strategies, capital plans, and growth initiatives.
• Identify and coordinate opportunities across capital equipment, aftermarket services, modernization, and lifecycle solutions.
• Lead executive-level customer meetings, business reviews, and strategic partnership discussions.
• Coordinate cross-functional teams to deliver a unified customer strategy.
• Influence commercial strategy and support negotiations for high-value opportunities while balancing profitability.
• Monitor customer performance, market trends, and competitive activity to identify risks and opportunities.
• Represent the voice of the customer across Fuller with priorities, insights, and market intelligence.
• Maintain strategic account plans, forecasts, pipelines, and executive engagements in CRM.
• Lead accounts receivable discussions with key customers to ensure current revenue.
• Travel to customer sites and meetings to strengthen relationships and develop new opportunities.

Skills

Executive communication

Negotiation

Relationship management

Cross-functional influence

CRM proficiency

Bilingual Spanish/English

Education

Bachelor's degree in Business, Engineering, or related field

Advanced degree preferred

Tools

CRM systems

Commercial reporting tools

Job description

Fuller Technologies is seeking a seasoned Key Account Manager to lead strategic relationships with top customers, aligning their priorities with Fuller’s capabilities across equipment, services, modernization, and lifecycle solutions.

You will partner with senior leaders, coordinate global teams, and drive long-term growth while maintaining profitability. This role requires fluency in Spanish and English, strong negotiation skills, and up to 75% travel to support key accounts.