Strategic Global Account Manager

Expeditors International; Seattle (WA); Hybrid; MXN 700,000 - 900,000; Full time

Job summary

Expeditors International, a Fortune 500 global logistics leader based in Seattle, seeks an Account Manager in Mexico City. You will develop, maintain and measure service deliverables to meet customer needs, drive improvements, and grow Expeditors' share of customer business annually.

You will lead cross-functional initiatives, manage CRM data, and communicate strategic plans across organizations to deliver value and sustain trusted partnerships across global accounts.

Qualifications

• Exceptional Customer Service: Exceeds customer expectations, proactive and solution oriented.
• Job Execution: Delivers quality work, adheres to standards and procedures.
• Reliability: Meets deadlines, organized, manages time effectively.
• Communication: Communicates clearly, listens well, responds promptly.
• Culture: Upholds Expeditors cultural attributes in daily work.
• Personal Growth and Development: Completes training and pursues development goals.
• Business Development: Identifies growth opportunities and aligns with customer needs.
• Customer Management: Builds and maintains relationships across customer hierarchies.
• Customer Ecosystem Expertise: Knows customer ecosystems and supports data-driven decisions.
• Data Fluency: Uses data to inform decisions and actions.

Responsibilities

• Maintain customer SOPs.
• Create and communicate a strategic business plan for customers.
• Initiate value-added solutions.
• Develop relationships within the customer's organization.
• Promote Expeditors marketing activities and customer events.
• Manage activity in the CRM.

Skills

Exceptional Customer Service

Job Execution

Reliability

Communication

Culture

Personal Growth and Development

Business Development

Customer Management

Customer Ecosystem Expertise

Data Fluency

Education

University / College degree or equivalent business qualifications

Tools

MS Office

CRM Software

Job description

Expeditors International, a Fortune 500 global logistics leader based in Seattle, seeks an Account Manager in Mexico City. You will develop, maintain and measure service deliverables to meet customer needs, drive improvements, and grow Expeditors' share of customer business annually.

You will lead cross-functional initiatives, manage CRM data, and communicate strategic plans across organizations to deliver value and sustain trusted partnerships across global accounts.