Strategic Fulfillment Account Lead

Point B Solutions; Brooklyn Park (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health/Dental

401k

Profit sharing

Insurance (AD&D, LTD, STD)

Paid time off

Paid holidays

Job summary

Point B Solutions is an extraORDINARY printing and fulfillment company delivering creative, high-quality solutions in Minnesota. You will be the liaison between customers, sales, technology, and production, guiding projects from receipt to shipment while advocating for customer success.

This onsite role demands strong communication, organizational skills, and a proactive approach to meet client expectations and drive reliable results across B2B, B2C, and ecommerce channels.

Qualifications

• Must have 2+ years of customer service experience or similar role
• Experience in marketing, retail and technology are beneficial, as this position will allow you to utilize many skills that apply to a wide client base.
• Well-developed planning, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Strong leadership, teambuilding, and motivational skills
• Must be proficient with Word, Excel and G-suite
• Must be able to learn, understand, and apply new technologies
• Teamwork and success in working collaboratively across corporate staff, partners and sales team
• Always adhere to our company policies with professional and ethical behavior.
• Comply with Point B Solutions’ SOC2, HIPAA, and all privacy policies as outlined in our yearly training program.
• Analytical, strategic, takes initiative to solve problems.
• Assess and manage projects from concept to completion.
• Customer focused and able to optimize the customer experience during every interaction.

Responsibilities

• Manage fulfillment clients (B2B, B2C, E-commerce), including daily orders, inventory, freight and distribution channels
• Manage set up and communication of instructions for kitting and assembly projects to the Production team
• Manage entire customer experience – coordinating with other departments including printing, promotional and technology
• Responsible for quoting, job costing and generating invoices as each job is being completed
• Effectively prioritize and execute tasks in a fast-paced environment
• Coordinates and tracks the progress of projects to ensure deadlines are met appropriately
• Works directly with both internal/external customers to achieve project deadlines, standards, and requirements
• Optimize Customer Experience. Ask questions to uncover opportunities and leads to help fill the pipeline. Seek to understand the client’s needs during every interaction. Ensure that all communications via email, voice mail, or by phone are professional. Set expectations; strive to exceed expectations during every interaction.
• Cross functional leadership and communication by partnering with the leadership team; your internal support team; manufacturing team; and your cross functional partners to optimize the customer experience during every interaction.

Skills

Customer service

Communication skills

Leadership

Problem solving

Time management

Teamwork

Education

Two- or Four-year college degree in Business or related field

Tools

Word

Excel

G-suite

Job description

Point B Solutions is an extraORDINARY printing and fulfillment company delivering creative, high-quality solutions in Minnesota. You will be the liaison between customers, sales, technology, and production, guiding projects from receipt to shipment while advocating for customer success.

This onsite role demands strong communication, organizational skills, and a proactive approach to meet client expectations and drive reliable results across B2B, B2C, and ecommerce channels.