Strategic Account Manager: Growth & Solutions

Bosta; Alexandria (VA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Bosta is seeking an Account Manager to own client relationships and ensure successful delivery of our logistics solutions. You will act as the main point of contact, engaging via email, phone, virtual presentations, and in-person meetings to understand client needs and drive value.

You will build trusted advisor relationships with key stakeholders, forecast account metrics, and collaborate with internal teams to meet timelines.

Qualifikationen

• Minimum 6 months in the same role at Bosta.
• Quality score/KPIs: 85% and above during the last 6 months.
• No prior warnings.

Aufgaben

• Be the primary point of contact and build long-term relationships with clients.
• Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings.
• Develop a trusted advisor relationship with key accounts, client stakeholders.
• Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics/goals.
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze customer’s usage of our service.
• Liaise between the customer and internal teams.

Kenntnisse

Client management

Relationship building

Communication

Sales support

Jobbeschreibung

Bosta is seeking an Account Manager to own client relationships and ensure successful delivery of our logistics solutions. You will act as the main point of contact, engaging via email, phone, virtual presentations, and in-person meetings to understand client needs and drive value.

You will build trusted advisor relationships with key stakeholders, forecast account metrics, and collaborate with internal teams to meet timelines.