Lead Order Fulfillment

Transcend Creative Group; Southgate (MI); On-site; USD 28,000 - 30,000; Full time

Job summary

Transcend Creative Group is seeking a Lead Fulfillment Specialist to oversee daily order fulfillment for ecommerce programs. You will guide the fulfillment team, train staff, monitor quality, and ensure orders are processed accurately and on time, while delivering outstanding customer service.

Responsibilities include coordinating operations, adjusting priorities, conducting quality checks, resolving shipping issues, and partnering with management on process improvements.

Qualifications

• Proven leadership in fulfillment or warehouse operations.
• Strong attention to detail with accuracy.
• Excellent problem-solving and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for fulfillment team members, providing guidance, support, and day-to-day direction.
• Train, onboard, and mentor new fulfillment staff on processes, systems, quality standards, and program requirements.
• Monitor team productivity, workload distribution, and fulfillment accuracy to ensure service level agreements and program deadlines are met.
• Coordinate daily fulfillment operations and adjust priorities as needed to address changing business and client requirements.
• Conduct quality control reviews of orders, shipments, and data entry to ensure accuracy and compliance with program standards.
• Troubleshoot order, inventory, shipping, and system issues, escalating concerns when appropriate and helping identify solutions.
• Partner with management to develop and implement process improvements that increase efficiency, accuracy, and customer satisfaction.
• Assist with reporting, tracking key performance metrics, and communicating fulfillment status updates to leadership.
• Support inventory management activities, including cycle counts, reconciliation, and monitoring stock levels for fulfillment programs.
• Act as a subject matter expert for shipping platforms, fulfillment procedures, and client‑specific program requirements.
• Foster a positive, collaborative team environment and promote accountability, professionalism, and continuous improvement.
• Assist management with scheduling, resource planning, and coverage coordination to ensure operational needs are met.

Skills

Leadership

Training

Problem solving

Attention to detail

Communication

Tools

Shipping platforms

Job description

Overview

The Lead Fulfillment Specialist is responsible for overseeing daily order fulfillment operations while actively participating in the preparation, processing, and shipment of orders for e-commerce and client programs. This role serves as a key resource for the fulfillment team, ensuring orders are completed accurately, efficiently, and on time while maintaining high standards of customer service. The Lead Fulfillment Specialist coordinates workflow priorities, provides guidance and training to team members, monitors quality and productivity, and helps resolve fulfillment and shipping issues. This individual acts as a liaison between team members and management, supports process improvements, and ensures compliance with program requirements and shipping standards. The ideal candidate is a highly organized, detail-oriented professional with strong leadership, problem-solving, and communication skills. They are comfortable managing multiple priorities, adapting to changing business needs, and fostering a positive, collaborative team environment while delivering an exceptional customer experience.

• Pay rate: $20.00 - $21.00/per hour
• Schedule: Monday - Friday, 8:00am - 4:00pm

Responsibilities

• Serve as the primary point of contact for fulfillment team members, providing guidance, support, and day-to-day direction.
• Train, onboard, and mentor new fulfillment staff on processes, systems, quality standards, and program requirements.
• Monitor team productivity, workload distribution, and fulfillment accuracy to ensure service level agreements and program deadlines are met.
• Coordinate daily fulfillment operations and adjust priorities as needed to address changing business and client requirements.
• Conduct quality control reviews of orders, shipments, and data entry to ensure accuracy and compliance with program standards.
• Troubleshoot order, inventory, shipping, and system issues, escalating concerns when appropriate and helping identify solutions.
• Partner with management to develop and implement process improvements that increase efficiency, accuracy, and customer satisfaction.
• Assist with reporting, tracking key performance metrics, and communicating fulfillment status updates to leadership.
• Support inventory management activities, including cycle counts, reconciliation, and monitoring stock levels for fulfillment programs.
• Act as a subject matter expert for shipping platforms, fulfillment procedures, and client‑specific program requirements.
• Foster a positive, collaborative team environment and promote accountability, professionalism, and continuous improvement.
• Assist management with scheduling, resource planning, and coverage coordination to ensure operational needs are met.

Qualifications

• Previous experience leading, training, or mentoring team members in a fulfillment, warehouse, logistics, or customer service environment preferred.
• Demonstrated ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Strong problem‑solving, decision‑making, and organizational skills.
• Experience monitoring performance metrics and identifying opportunities for process improvement.
• Ability to effectively communicate and collaborate across departments and with leadership.
• Proven ability to work in a fast‑paced environment and adapt to changing priorities.