Strategic Freight Operations Account Manager (Road US)

DSV - Global Transport and Logistics; Portland (OR); On-site; USD 65,000 - 75,000; Full time

Job summary

DSV – Global Transport and Logistics in Portland, OR is seeking an Operational Account Manager, Freight Operations to support Road US freight brokerage. You will develop customer relationships, negotiate rates with carriers, and drive growth within house accounts while coordinating with a Carrier Sales team for optimal service.

The role requires 3 years in logistics or brokerage, strong TMS experience, and excellent communication; apply via HR. Competitive base pay and benefits offered.

Qualifications

• High School Diploma or GED; college degree in Business, Logistics or Supply Chain preferred.
• 3 years’ experience in logistics, transportation brokerage, or related field; 5+ years preferred.
• Experience with transportation management systems (TMS).

Responsibilities

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch’s house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.
• Perform other duties, responsibilities, and project work as assigned by manager.

Skills

Microsoft Office

Excel

Analytical skills

Communication

Organizational skills

Negotiation

Pricing

Education

High school diploma or GED

Business/Logistics degree preferred

Tools

TMS

Job description

DSV – Global Transport and Logistics in Portland, OR is seeking an Operational Account Manager, Freight Operations to support Road US freight brokerage. You will develop customer relationships, negotiate rates with carriers, and drive growth within house accounts while coordinating with a Carrier Sales team for optimal service.

The role requires 3 years in logistics or brokerage, strong TMS experience, and excellent communication; apply via HR. Competitive base pay and benefits offered.