Customer Engagement Manager

Ryder System, Inc.; New Brunswick (NJ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Ryder System, Inc. in New Brunswick, NJ is seeking a Customer Engagement Manager to oversee a defined book of smaller local and national accounts and educate customers about Ryder services through the Ryder Sales Process.

You will drive sales, maintain regular contact, and develop growth plans while collaborating with internal teams to deliver contracted services and update CRM. Travel >60% is expected.

Qualifications

• Bachelor's degree in business, marketing, or transportation, or equivalent experience.
• 2 years or more experience providing service to customers.
• 2 years or more experience selling to customers.

Responsibilities

• Attain or exceed assigned sales quotas and profit targets.
• Maintain regular in person and virtual contact with customers to meet customer requirements.
• Develop a sales penetration plan to expand Ryder’s wallet share.
• Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss.
• Present Ryder services and capabilities.
• Develop relationships with all customer buying influencers.
• Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate.
• Ensure contracted services are delivered to customers.
• Orchestrate the development of a productive working relationship with the customer.
• Maintain appropriate customer contact.
• Understand and manage customer satisfaction perception.
• Conduct regularly scheduled customer reviews.
• Monitor VOC results by account.
• Update CRM with relevant account specific details and interactions.
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff.
• Supply customer with information regarding operational performance.
• Learn customers business & Operations.
• Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
• Training and improvement of sales skills, industry knowledge and personal growth needs.

Skills

Sales skills

Account Management skills

Negotiation skills

Contractual leasing

Pricing

Education

Bachelor's degree in business/marketing/transportation

Job description

## Customer Engagement ManagerApply: USA - New Brunswick NJ 08901: Full time: Posted Today: R184242*Job Seekers can review the Job Applicant Privacy Policy by clicking here.***Job Description**:**Summary**The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).**Essential Functions*** Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.* Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.* Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.* Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.* Training and improvement of sales skills, industry knowledge and personal growth needs.**Additional Responsibilities*** Performs other duties as assigned.**Skills and Abilities*** Sales skills, Required* Account Management skills, Required* Negotiation skills, Required* Contractual leasing, Required* Pricing, Required**Qualifications*** Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required* 2 years or more experience providing service to customers., Required* 2 years or more experience selling to customers., Required**Travel**Yes, Greater than 60% **#LI-CB #INDexempt #FB****Job Category**Outside Sales**Our Culture & Commitment**:At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. **Compensation Information**:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:**Pay Type**:SalariedMinimum Pay Range:$60,000Maximum Pay Range:$80,000 with commission